All Systems Operational
UCaaS — Customer Administration Portal & Atlas
?
Operational
Atlas Partner Portal
?
Operational
Customer Administration Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
?
Operational
nCommand
?
Operational
nCommand Plus
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Webex Calling Application
Operational
UCaaS — BroadSoft Portal
?
Operational
Voyant Voice Management Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
Inteliquent Fax
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Cisco Webex
Operational
Cloud Connected PSTN for Webex Calling
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
MS Teams - Direct Routing
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID# 2633 05/06/2024 - Service Affecting
May 6, 2024 22:00 - May 7, 2024 02:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/06/2024 22:00 Hrs Central
End Time/Date: 05/07/2024 02:00 Hrs Central
Maintenance ID: 2633
Description: Sinch will perform maintenance on Atlas/CAP servers.
Impact: The Atlas and CAP servers will see approx 10-20 minutes of downtime at the beginning of the maintenance window. Calling will be unaffected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 15:32 CDT
Start Time/Date: 05/06/2024 22:00 Hrs Central
End Time/Date: 05/07/2024 02:00 Hrs Central
Maintenance ID: 2633
Description: Sinch will perform maintenance on Atlas/CAP servers.
Impact: The Atlas and CAP servers will see approx 10-20 minutes of downtime at the beginning of the maintenance window. Calling will be unaffected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 15:32 CDT
Sinch Maintenance ID# 2620 05/07/2024 - Service Affecting
May 7, 2024 22:00 - May 8, 2024 02:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/07/2024 22:00 Hrs Central
End Time/Date: 05/08/2024 02:00 Hrs Central
Backup Date: 05/14/2024 22:00 Hrs Central
Maintenance ID: 2620
Description: Sinch engineers are will be adding an update to the network for below listed models of Yealink phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary to reboot the following models of phones to load the firmware listed::
T4xU Series Phones (T43U, T46U)- 108.86.0.147.rom
T5xW Series Phones (T53W, T54W, T57W)- 96.86.0.147.rom
IMPACT: Yes. Detailed as follows: No expected customer impact during the maintenance. See next.
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 50Mb, so depending on available Customer bandwidth and number of phones, phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 21st. After this date, Sinch will begin sending phone reboot commands to phones not yet upgraded to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers. Please plan ahead to avoid this.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 11:52 CDT
Start Time/Date: 05/07/2024 22:00 Hrs Central
End Time/Date: 05/08/2024 02:00 Hrs Central
Backup Date: 05/14/2024 22:00 Hrs Central
Maintenance ID: 2620
Description: Sinch engineers are will be adding an update to the network for below listed models of Yealink phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary to reboot the following models of phones to load the firmware listed::
T4xU Series Phones (T43U, T46U)- 108.86.0.147.rom
T5xW Series Phones (T53W, T54W, T57W)- 96.86.0.147.rom
IMPACT: Yes. Detailed as follows: No expected customer impact during the maintenance. See next.
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 50Mb, so depending on available Customer bandwidth and number of phones, phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 21st. After this date, Sinch will begin sending phone reboot commands to phones not yet upgraded to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers. Please plan ahead to avoid this.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 11:52 CDT
Sinch Maintenance ID# 2628 05/14/2024 - Service Affecting
May 14, 2024 22:00 - May 15, 2024 01:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/14/2024 22:00 Hrs Central
End Time/Date: 05/15/2024 01:00 Hrs Central
Backup Date: 05/21/2024 22:00 Hrs Central
Maintenance ID: 2628
Description: Sinch engineers are will be adding an update to the network for listed models of Polycom phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary for customers to reboot the following models of phones to load the firmware listed below:
Polycom models to 6.4.6
100s: VVX101,VVX150
200s: VVX201, VVX250,
300s: VVX301, VVX311, VVX350,
400s: VVX401, VVX411, VVX450,
500s: VVX501,
600s: VVX601
Impact: Yes. Detailed as follows: No expected customer impact during the maint. window -However,
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 14:59 CDT
Start Time/Date: 05/14/2024 22:00 Hrs Central
End Time/Date: 05/15/2024 01:00 Hrs Central
Backup Date: 05/21/2024 22:00 Hrs Central
Maintenance ID: 2628
Description: Sinch engineers are will be adding an update to the network for listed models of Polycom phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary for customers to reboot the following models of phones to load the firmware listed below:
Polycom models to 6.4.6
100s: VVX101,VVX150
200s: VVX201, VVX250,
300s: VVX301, VVX311, VVX350,
400s: VVX401, VVX411, VVX450,
500s: VVX501,
600s: VVX601
Impact: Yes. Detailed as follows: No expected customer impact during the maint. window -However,
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 30, 2024 - 14:59 CDT
Sinch Maintenance ID# 2629 05/15/2024 - Service Affecting
May 15, 2024 22:00 - May 16, 2024 03:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 29, 2024 - 15:22 CDT
Apr 29, 2024 - 15:22 CDT
Scheduled -
Sinch Service Affecting Notification
Start Time/Date: 05/15/2024 22:00 Hrs Central
End Time/Date: 05/16/2024 03:00 Hrs Central
Backup Date: 05/20/2024 22:00 Hrs Central
Maintenance ID: 2629
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Apr 29, 2024 - 15:18 CDT
Start Time/Date: 05/15/2024 22:00 Hrs Central
End Time/Date: 05/16/2024 03:00 Hrs Central
Backup Date: 05/20/2024 22:00 Hrs Central
Maintenance ID: 2629
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Apr 29, 2024 - 15:18 CDT
Sinch Maintenance ID# 2630 05/16/2024 - Service Affecting
May 16, 2024 22:00 - May 17, 2024 03:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/16/2024 22:00 Hrs Central
End Time/Date: 05/17/2024 03:00 Hrs Central
Backup Date: 05/20/2024 22:00 Hrs Central
Maintenance ID: 2630
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:22 CDT
Start Time/Date: 05/16/2024 22:00 Hrs Central
End Time/Date: 05/17/2024 03:00 Hrs Central
Backup Date: 05/20/2024 22:00 Hrs Central
Maintenance ID: 2630
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:22 CDT
Sinch Maintenance ID# 2631 05/21/2024 - Service Affecting
May 21, 2024 22:00 - May 22, 2024 03:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/21/2024 22:00 Hrs Central
End Time/Date: 05/22/2024 03:00 Hrs Central
Backup Date: 05/29/2024 22:00 Hrs Central
Maintenance ID: 2631
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:43 CDT
Start Time/Date: 05/21/2024 22:00 Hrs Central
End Time/Date: 05/22/2024 03:00 Hrs Central
Backup Date: 05/29/2024 22:00 Hrs Central
Maintenance ID: 2631
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:43 CDT
Sinch Maintenance ID# 2632 05/22/2024 - Service Affecting
May 22, 2024 22:00 - May 23, 2024 03:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 05/22/2024 22:00 Hrs Central
End Time/Date: 05/23/2024 03:00 Hrs Central
Backup Date: 05/29/2024 22:00 Hrs Central
Maintenance ID: 2632
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:47 CDT
Start Time/Date: 05/22/2024 22:00 Hrs Central
End Time/Date: 05/23/2024 03:00 Hrs Central
Backup Date: 05/29/2024 22:00 Hrs Central
Maintenance ID: 2632
Description: Sinch engineers will be working on the network in the Plymouth Central Office.
Impact: Services may be unavailable for extended periods during the maintenance. Customers with backup circuits may see switch hits during the activity.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 29, 2024 - 15:47 CDT