Sinch Maintenance ID# 2620 05/07/2024 - Service Affecting
Scheduled Maintenance Report for Inteliquent UCaaS
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 07, 2024 - 22:00 CDT
Sinch Service Affecting Notification

Start Time/Date: 05/07/2024 22:00 Hrs Central
End Time/Date: 05/08/2024 02:00 Hrs Central
Backup Date: 05/14/2024 22:00 Hrs Central

Maintenance ID: 2620

Description: Sinch engineers are will be adding an update to the network for below listed models of Yealink phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary to reboot the following models of phones to load the firmware listed::

T4xU Series Phones (T43U, T46U)-
T5xW Series Phones (T53W, T54W, T57W)-

IMPACT: Yes. Detailed as follows: No expected customer impact during the maintenance. See next.
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 50Mb, so depending on available Customer bandwidth and number of phones, phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 21st. After this date, Sinch will begin sending phone reboot commands to phones not yet upgraded to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers. Please plan ahead to avoid this.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted Apr 30, 2024 - 11:52 CDT
This scheduled maintenance affects: UCaaS — BroadSoft Portal (Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling) and UCaaS — Customer Administration Portal & Atlas (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services).