Update - UPDATE: After further discussion with Sinch Engineers the following models of phones should be rebooted to receive an upgrade to firmware 6.4.6. Certain models on Legacy ANPI have been excluded, and may be addressed later, but are no longer part of the May 28th action deadline. There is no change to the Legacy VOYANT list.

====Legacy VOYANT Polycom models to reboot===
100s: VVX101,VVX150
200s: VVX201, VVX250
300s: VVX301, VVX311, VVX350
400s: VVX401, VVX411, VVX450
500s: VVX501
600s: VVX601

====Legacy ANPI Polycom models to reboot=====
100s: VVX101,VVX150
200s: VVX201, VVX250
300s: VVX350
400s: VVX450

CUSTOMER ACTION NEEDED: Now that the maintenance 2628 has completed, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.

May 15, 2024 - 12:36 CDT
Update - Maintenance ID: 2628

Description: Legacy Voyant users can reboot ALL of the model phones listed below as discussed to get new firmware. Legacy ANPI users can hold off on models that did not take to the maintenance work. ANPI users MAY reboot phones that did get their config updates. (all phones can be rebooted, but the subset of phones that still need addressed just won't get the newer firmware yet)


====== (ANPI ONLY)=====
Polycom models to 6.4.6
100s: VVX101,VVX150 updated
200s: VVX201, VVX250, updated
300s: VVX301, VVX311, VVX350, (only updated 350s)
400s: VVX401, VVX411, VVX450, (only updated 450s)
500s: VVX501, did not update
600s: VVX601 did not update

Again, ALL Voyant phones should now be rebooted.
All ANPI phones can be rebooted, but some VVX300s, VVX400s and all VVX500s and VVX600s will need rebooted at a later time once Sinch engineers fix the backend provisioning so they can get the new firmware.

May 15, 2024 - 11:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 2024 - 22:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 05/14/2024 22:00 Hrs Central
End Time/Date: 05/15/2024 01:00 Hrs Central
Backup Date: 05/21/2024 22:00 Hrs Central


Maintenance ID: 2628

Description: Sinch engineers are will be adding an update to the network for listed models of Polycom phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary for customers to reboot the following models of phones to load the firmware listed below:

Polycom models to 6.4.6
100s: VVX101,VVX150
200s: VVX201, VVX250,
300s: VVX301, VVX311, VVX350,
400s: VVX401, VVX411, VVX450,
500s: VVX501,
600s: VVX601


Impact: Yes. Detailed as follows: No expected customer impact during the maint. window -However,
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

May 14, 2024 22:00 - May 15, 2024 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 07, 2024 - 22:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 05/07/2024 22:00 Hrs Central
End Time/Date: 05/08/2024 02:00 Hrs Central
Backup Date: 05/14/2024 22:00 Hrs Central

Maintenance ID: 2620

Description: Sinch engineers are will be adding an update to the network for below listed models of Yealink phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary to reboot the following models of phones to load the firmware listed::

T4xU Series Phones (T43U, T46U)- 108.86.0.147.rom
T5xW Series Phones (T53W, T54W, T57W)- 96.86.0.147.rom

IMPACT: Yes. Detailed as follows: No expected customer impact during the maintenance. See next.
CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 50Mb, so depending on available Customer bandwidth and number of phones, phones may need to be rebooted in rotation to prevent network congestion.
CUSTOMER ACTION DEADLINE: May 21st. After this date, Sinch will begin sending phone reboot commands to phones not yet upgraded to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers. Please plan ahead to avoid this.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

May 7, 2024 22:00 - May 8, 2024 02:00 CDT
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Service Affecting Notification

Start Time/Date: 07/24/2024 22:30 Hrs Central
End Time/Date: 07/25/2024 05:30 Hrs Central

Maintenance ID: 2960

Description: Sinch will perform maintenance on Atlas/CAP servers to fix Sender Email domain for partner emails.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Jul 22, 2024 - 17:44 CDT
Sinch Service Affecting Notification -(Low Probability)

Start Time/Date: 07/30/2024 21:00 Hrs Central
End Time/Date: 07/30/2024 22:00 Hrs Central
Backup Date: 07/31/2024 21:00 Hrs Central

Maintenance ID: 2693

Description: Sinch will be replacing servers in the existing voice cluster for Atlas/Legacy ANPI customers.

Impact: The cluster is redundant and geodiverse, no impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Jul 23, 2024 - 12:37 CDT
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 07/23/2024 21:00 Hrs Central
End Time/Date: 07/23/2024 22:00 Hrs Central
Backup Date: 07/24/2024 21:00 Hrs Central

Maintenance ID: 2685

Description: Sinch will be adding additional servers to the Voice Cluster, in preparation of decommissioning some older servers.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jul 16, 13:08 CDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 07/15/2024 21:00 Hrs Central
End Time/Date: 07/15/2024 22:00 Hrs Central
Backup Date: 07/16/2024 21:00 Hrs Central

Maintenance ID: 2679

Description: Sinch will be adding additional servers to the Voice Cluster, in preparation of decommissioning some older servers.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jul 8, 10:53 CDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:30 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 07/10/2024 22:30 Hrs Central
End Time/Date: 07/11/2024 05:30 Hrs Central

Maintenance ID: 2681

Description: Sinch will perform maintenance on Atlas/CAP servers to apply updates and new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jul 9, 12:19 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 7/10/2024 22:00 Hrs Central
End Time/Date: 7/11/2024 04:00 Hrs Central
Backup Date: 7/11/2024 22:00 Hrs Central

Maintenance ID: 2668b

Description: Sinch voice engineers will be upgrading the Session Border Controller cluster dllstx37-access-sbc1 to new equipment. This maint is for the second half of the work done 6/25. Sinch will change DNS to push traffic to Plymouth servers prior to the work, and revert when complete. Sinch will also perform TLS cert updates, to replace those that are expiring.

Impact: If customers are using DNS, their PBX should move off of Dallas to Plymouth servers and back again. If customers are using Static IPs instead of DNS, then there will be an approximate 10 minute interruption while the upgrade takes place, unless they repoint to Plymouth prior to the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jul 8, 10:44 CDT
Jul 10, 2024