All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID#2817 02/21/2025 - Service Affecting Feb 21, 2025 22:30 - Feb 24, 2025 05:00 CST
Sinch Service Affecting Notification

Start Time/Date: 02/21/2025 22:30 Hrs Central
End Time/Date: 02/24/2025 05:00 Hrs Central

Maintenance ID: 2817

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 11, 2025 - 13:33 CST
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - A third-party provider attributed the issue to a power failure which resulted in a temporary loss of service. The site and all services have been stable and no further impacts are expected.
Feb 7, 07:06 CST
Update - The provider confirmed all services have been stable and no further impacts are expected. Our team will continue to monitor and re-engage the provider if we experience further issues.
Feb 5, 20:09 CST
Monitoring - The provider continues to investigate this issue and has not anticipated further impact. Their teams and our teams have been monitoring services for stability while we await their next updates.
Feb 5, 15:11 CST
Update - Alarms have cleared and services recovered, however, the provider is not hands-off. The provider advises that a power-related issue was identified and they are arranging dispatch to check equipment. The provider Transport team and our NOC are monitoring services in the interim.
Feb 5, 14:00 CST
Identified - Certain alarms have begun to clear after initial impact. Technical teams continue to investigate internally and with a third-party provider. Further updates will be provided.
Feb 5, 13:26 CST
Investigating - Dear valued customer,

Engineers are aware of an issue that is affecting some customers in the Michigan market and are investigating. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference case 01439497.

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Feb 5, 13:22 CST
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 CST
Scheduled - Sinch Emergency Service Affecting Notification(Low Probability)

Start Time/Date: 02/05/2025 22:00 Hrs Central
End Time/Date: 02/06/2025 04:00 Hrs Central
Backup ate: 02/06/2025 22:00 Hrs Central

Maintenance ID: 002816

Description: Sinch engineers will be switching 511-pdn-sbc1a to standby to perform diagnostics. This SBC is running in High Availability(HA) configuration, and it's paired Standby will carry traffic during this work. This SBC HA pair also has a geo-diverse HA pair for additional backup. This SBC cluster specifically serves legacy Voyant PDN voice customers.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.


Thank you,

Sinch Network Operations Center

Feb 5, 13:13 CST
Feb 5, 2025
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.