All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 02/21/2024 22:00 Hrs Central
End Time/Date: 02/22/2024 04:00 Hrs Central
Backup Date: 02/28/2024 22:00 Hrs Central

Maintenance ID: 2547

Description: Sinch engineers will be working on the voice server cluster that supports PDN voice devices. This is redundant architecture and it is not expected to have any customer traffic impact.

Impact: No impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 12, 2024 - 09:46 CST
Sinch Service Affecting Notification(Low Probability)

Start Time/Date: 02/23/2024 22:00 Hrs Central
End Time/Date: 02/26/2024 05:00 Hrs Central

Maintenance ID: 2556

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 13, 2024 - 16:15 CST
Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 02/26/2024 14:00 Hrs Central
End Time/Date: 02/26/2024 17:00 Hrs Central

Maintenance ID: 2566

Description: Sinch engineers will be enabling additional measures to mitigate fraud and SPAM on the network.

Impact: No customer impacts expected except less fraud and spam traffic.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 20, 2024 - 17:29 CST
Sinch Service Affecting Notification

Start Time/Date: 02/28/2024 22:00 Hrs Central
End Time/Date: 02/29/2024 04:00 Hrs Central
Backup Date: 03/06/2024 22:00 Hrs Central

Maintenance ID: 2542

Description: Sinch engineers will be working on the voice server cluster that supports legacy ANPI and Voyant (non-PDN) voice devices. This is redundant architecture and it is not expected to have any customer traffic impact.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 12, 2024 - 13:26 CST
Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 03/06/2024 22:00 Hrs Central
End Time/Date: 03/07/2024 04:00 Hrs Central
Backup Date: 03/13/2024 22:00 Hrs Central

Maintenance ID: 2543

Description: Sinch engineers will be working on the voice server cluster that supports legacy ANPI and Voyant (non-PDN) voice devices. This is redundant architecture and it is not expected to have any customer traffic impact.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 12, 2024 - 13:41 CST
Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 03/27/2024 22:00 Hrs Central
End Time/Date: 03/28/2024 05:00 Hrs Central
Backup Date: 04/03/2024 22:00 Hrs Central

Maintenance ID: 2544

Description: Network Engineers will be working on the Plymouth SBC during this maint window. These servers are operating in redundant architecture mode, and no customer impact is expected.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 20, 2024 - 16:51 CST
Sinch Service Affecting Notification

Start Time/Date: 04/03/2024 22:00 Hrs Central
End Time/Date: 04/04/2024 05:00 Hrs Central
Backup Date: 04/10/2024 22:00 Hrs Central

Maintenance ID: 2545

Description: Network Engineers will be working on the Dallas SBC cluster during this maint window. These servers are operating in redundant architecture mode, and no customer impact is expected.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Feb 20, 2024 - 17:14 CST
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:00 CST
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 02/20/2024 22:00 Hrs Central
End Time/Date: 02/20/2024 23:00 Hrs Central
Backup Date: 02/21/2024 22:00 Hrs Central

Maintenance ID: 2562

Description: Sinch engineers will be working on the legacy Voyant voice server cluster.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Feb 13, 16:24 CST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 CST
Scheduled - Description: Sinch engineers will be adjusting ACLs related to our Compilot portal

Impact: Post maintenance, admins who log into https://compilot.bwvoip.net/ will be required to enter their fully qualified userId: userId @bwas.voice.onvoy.net

Currently either @bwas.voice.onvoy.net or with no domain are accepted. This affects only Voyant Enterprise and Group administrators.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jan 5, 14:51 CST
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 23:00 CST
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 2/12/2024 23:00 Hrs Central
End Time/Date: 2/13/2024 04:00 Hrs Central

Maintenance ID: 2559

Description: Sinch will perform maintenance on Atlas/CAP servers to apply Atlas catalog update and CAP performance improvements.

Impact: No impact expected

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Feb 9, 17:02 CST
Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.