Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Operational

Webex Calling Application Operational

UCaaS — BroadSoft Portal Operational

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Operational

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sinch Maintenance ID# 2801 01/16/2025 -(Low Probability) Service Affecting Jan 16, 2025 17:00-18:00 CST

Sinch Service Affecting Notification

Start Time/Date: 01/16/2025 17:00 Hrs Central
End Time/Date: 01/16/2025 18:00 Hrs Cenral

Maintenance ID: 2801

Description: Sinch engineers will be repointing cmc.voyant.com to a new backend database.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jan 13, 2025 - 16:21 CST

Sinch Maintenance ID# 2800 01/20/2025 -(Low Probability) Service Affecting Jan 20, 2025 19:00 - Jan 21, 2025 01:00 CST

Sinch Service Affecting Notification

Start Time/Date: 01/20/2025 19:00 Hrs Central
End Time/Date: 01/21/2025 01:00 Hrs Central

Maintenance ID: 2800

Description: Sinch engineers will be working on back-end servers.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jan 14, 2025 - 08:46 CST

Sinch Maintenance ID# 2788 01/20/2025 -(Low Probability) Service Affecting Jan 20, 2025 22:00 - Jan 21, 2025 00:00 CST

Sinch Service Affecting Notification

Start Time/Date: 01/20/2025 22:00 Hrs Central
End Time/Date: 01/21/2025 00:00 Hrs Central
Backup Date: 01/22/2025 22:00 Hrs Central

Maintenance ID: 2788

Description: An update to the tagset for the listed models of Yealink phones on Voyant was made to correct their behavior in regards to how they query directory information. This maintenance will push that change to the below Yealink models.

Models Affected
Yealink-CP925
Yealink-CP960
Yealink-CP965
Yealink-T33G
Yealink-T43U
Yealink-T46U
Yealink-T53W
Yealink-T54W
Yealink-T57W

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jan 14, 2025 - 13:05 CST

Sinch Maintenance ID# 2784 1/21/2025 -(Low Probability) Service Affecting Jan 21, 2025 18:00-22:00 CST

Sinch Service Affecting Notification

Start Time/Date: 1/21/2025 18:00 Hrs Central
End Time/Date: 1/21/2025 22:00 Hrs Central

Maintenance ID: 2784

Description: Sinch engineers will be working on a backend server in the Plymouth Central Office.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jan 10, 2025 - 13:23 CST

Sinch Maintenance ID# 2785 01/23/2025 -(Low Probability) Service Affecting Jan 23, 2025 23:00 - Jan 24, 2025 05:00 CST

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 1/23/2025 23:00 Hrs Central
End Time/Date: 1/24/2025 05:00 Hrs Central

Maintenance ID: 2785

Description: Sinch will perform maintenance on Atlas/CAP servers.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jan 10, 2025 - 12:53 CST

Past Incidents

Jan 16, 2025

No incidents reported today.

Jan 15, 2025

Sinch Maintenance ID# 2799 1/15/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 15, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 CST

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 1/15/2025 21:00 Hrs Central
End Time/Date: 1/15.2025 23:00 Hrs Central

Maintenance ID: 2799

Description: Sinch engineers will be working on the OfficeXtend client configuration to reduce back-end server load.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jan 13, 09:43 CST

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

Sinch Outage Notification // Parent Case #01429880

Resolved - This incident has been resolved. If you are still experiencing voice issues, please reach out to us at +1-866-629-8200 or email support@inteliquent.com and reference Parent 01429880, or your original ticket.
Jan 9, 10:28 CST

Identified - Sinch enginers have implemented a change and are testing. Please retest and report if your issue has cleared.

You can call +1-866-629-8200 or email support@inteliquent.com and reference Parent ticket 01429880, or your individual ticket if you have opened one.
Jan 9, 09:58 CST

Investigating - Dear valued customer,

Inteliquent engineers are investigating a voice issue affecting some customers, and are working on resolving as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01429880

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Jan 9, 09:33 CST

Sinch Maintenance ID# 2779 1/8/2025 Date - Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 9, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 CST

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 01/08/2025 22:00 Hrs Central
End Time/Date: 01/09/2025 04:00 Hrs Central
Backup Date: 01/09/2025 22:00 Hrs Central

Maintenance ID: 2779

Description: During the maint window Sinch engineers will making a DNS update to push traffic to Dallas SBCs, then working on the Plymouth SBCs.

Impact: No expected customer impact. If customers do not have DNS configured properly, they may see an impact during the work.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jan 3, 17:24 CST

Jan 8, 2025

Sinch Maintenance ID#2781 1/8/2025 - (Low Probability)Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 8, 23:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:01 CST

Scheduled - Sinch Emergency Service Affecting Notification (Low Probability)

Start Time/Date: 01/08/2025 22:00 Hrs Central
End Time/Date: 01/08/2025 23:30 Hrs Central
Backup Date: 01/09/2025 22:00 Hrs Central

Maintenance ID: 2781

Description: The officeXtend and nCommand Plus client configurations will be changed so that the Enterprise contact directory will only be updated once per day to reduce back-end server load.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jan 6, 17:18 CST

Jan 7, 2025

Sinch Maintenance ID# 2780 1/7/2025 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 7, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 21:00 CST

Scheduled - Sinch Emergency Service Affecting Notification

Start Time/Date: 1/8/2025 21:00 Hrs Central
End Time/Date: 1/8/2025 23:00 Hrs Central
Backup Date: 1/9/2025 21:00 Hrs Central

Maintenance ID: 2780

Description: An update to the tagset for Yealinks listed below on ANPI was made to correct their behavior in regards to how they query directory information. This was done to reduce the load on the ANPI side application servers. During this maintenance this change will be pushed to all Yealink models listed.

Models Affected:
Yealink-CP925
Yealink-CP960
Yealink-CP965
Yealink-T33G
Yealink-T43U
Yealink-T46U
Yealink-T53W
Yealink-T54W
Yealink-T57W

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jan 6, 17:30 CST

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

Sinch Maintenance ID# 2778 1/4/2025 - Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Jan 4, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:00 CST

Scheduled - Sinch Emergency Service Affecting Notification

Start Time/Date: 01/04/2025 20:00 Hrs Central
End Time/Date: 01/04/2025 22:00 Hrs Central

Maintenance ID: 2778

Description: Starting at 8:00 PM Central time on 1/4/2025, our engineers will be diagnosing an issue on our Client ADP Servers. During the window, soft clients and desk phones will not have API access to lookup directories, change settings, etc. This includes call center applications as well.

Placing and receiving telephone calls should not be affected during the window.

Impact: Placing and receiving telephone calls should not be affected during the window. Soft clients and desk phones will not have API access to lookup directories, change settings, etc. This includes call center applications as well.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jan 3, 11:22 CST

Jan 3, 2025

No incidents reported.

Jan 2, 2025

Sinch Outage Notification // Parent Case #1426055

Resolved - This incident has been resolved.
Jan 2, 09:20 CST

Update - We are continuing to monitor for any further issues.
Dec 30, 08:33 CST

Monitoring - Greetings,

Our provider has cleared the circuit and we are seeing devices previously unreachable now online. Please reach out to our NOC if your services are still impacted.

Thank you ,

Sinch Network Operations Center
Dec 30, 07:51 CST

Update - The provider is onsite and actively troubleshooting. Further updates will be provided as soon as possible.
Dec 29, 00:15 CST

Update - Isolation with our provider continues, we have escalated currently to their highest level and are requesting updates every 30 minutes.

Thank you,

Sinch Network Operations Center
Dec 28, 11:25 CST

Update - Good evening,

The provider is currently at their point of presence and troubleshooting. Further updates will be provided as soon as possible.

Thank you,

Sinch Network Operations Center
Dec 27, 19:32 CST

Update - Greetings,

Unfortunately, due to an unexpected delay, the vendor's new ETA at the suspected site of the issue is now 5:30pm EST. We will continue to escalate with them and push for hourly updates until this is resolved.
Dec 27, 15:32 CST

Update - Greetings,

Our vendor/transport group manager has indicated they have cleared their current equipment location and techs are moving to another location that their troubleshooting has pointed to as being suspect. ETA is forthcoming.
Dec 27, 13:13 CST

Investigating - We are investigating some sites that have not yet restored since the power outage.
Dec 27, 08:42 CST

Monitoring - The power company has restored power and we are seeing Central Office services restored. If your service remains impacted please confirm your local site has power to our equipment, and then contact our support teams for assistance.
Dec 26, 22:13 CST

Update - We are seeing some sites restored. It appears this event was power related.
Dec 26, 15:15 CST

Update - The power company has identified an equipment failure causing a power outage affecting Washington Square in Lansing, estimated restoral is 11pm Eastern.
Dec 26, 12:18 CST

Investigating - We are continuing to investigate, and have opened tickets with upstream carrier.
Dec 26, 11:51 CST

Update - We have change the Parent case of reference to 1426055.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 1426055. If you have already opened a ticket, we will link it to the new Parent case.

Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Dec 26, 11:15 CST

Identified - Dear valued customer,

Inteliquent engineers are aware of an issue that is affecting some customers in the Michigan area, and are investigating. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 1426036

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Dec 26, 11:05 CST