All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Ribbon Connect Operational
Operator Connect Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Data Services ? Operational
Fortigate feed O511csr2-PE4 ? Operational
Fortigate feed plmocsr2-PE3 ? Operational
PDN customers ? Operational
PLYTDM2 ? Operational
PLYTDM1 ? Operational
1G-CHSK ? Operational
10G CHSK ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Emergency Service Affecting Notification (Low Probability)

Start Time/Date: 10/04/2022 22:15 Hrs Central
End Time/Date: 10/04/2022 22:45 Hrs Central

Maintenance ID: 2117

Description: Sinch Engineers will be performing Emergency Maintenance on the Voice Platform.

Impact: No impact expected. The cluster is load-shared, and only one server will be worked on at a time.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Oct 03, 2022 - 17:33 CDT
Sinch Service Affecting Notification

Start Time/Date: 10/05/2022 23:00 hrs Central
End Time/Date: 10/06/2022 05:30 hrs Central

Maintenance ID: 2112

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Oct 03, 2022 - 17:12 CDT
Past Incidents
Oct 4, 2022
Completed - The scheduled maintenance has been completed.
Oct 4, 08:27 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 06/15/2022 22:00 hrs Central
End Time/Date: 06/16/2022 04:30 hrs Central
backup date 06/29/2022 22:00 hrs Central

Maintenance ID: 001998

Description: Sinch will perform routine maintenance on voice servers. This was advertised for an earlier window, but was pushed to the current timeframe.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jun 15, 22:00 CDT
Completed - The scheduled maintenance has been completed.
Oct 4, 08:26 CDT
Scheduled - Inteliquent Service Affecting Notification (Low Probability)

Start Time/Date: 06/22/2022 22:00 hrs Central
End Time/Date: 06/23/2022 04:30 hrs Central
Backup date: 06/29/2022 22:00 hrs Central

Maintenance ID: 002014

Description: Legacy ANPI Broadsoft database maintenance to be performed.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

May 31, 15:51 CDT
Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Resolved - This incident has been resolved.
Sep 30, 17:09 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 15:28 CDT
Investigating - Dear valued customer,

Customers could be experiencing Portal Connectivity issues. Inteliquent engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01099806

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Sep 30, 15:21 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 06:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:02 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/30/2022 00:01 hrs Central
End Time/Date: 09/30/2022 06:00 hrs Central

Backup date: 10/5/2022 00:01 hrs Central

Maintenance ID: 2102

Description: Sinch engineers are to perform maintenance on the 1Gig and 10Gig fiber optic rings.

Impact: 865 Xenium will be impacted during a portion of the work, and all other nodes will be protected in simplex mode.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Sep 27, 09:22 CDT
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:00 CDT
Scheduled - Inteliquent Service Affecting Notification

Start Time/Date: 09/28/2022 23:00hrs Central
End Time/Date: 09/29/2022 05:00hrs Central
Backup Date 09/29/2022 2300hrs Central

Maintenance ID: 002073

Description: Sinch will perform routine maintenance on Dallas and BTB voice servers.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.


Thank you,

Inteliquent Network Operations Center

Aug 18, 15:33 CDT
Completed - The scheduled maintenance has been completed.
Sep 29, 00:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 23:30 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 09/28/2022 23:30 Hrs Central
End Time/Date: 09/29/2022 00:45 Hrs Central

Maintenance ID: 2107

Description: Sinch Engineers are updating expiring Broadsoft Certificates on Legacy ANPI servers.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Sep 27, 12:30 CDT
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.