Customer Portal: vip.anpi.com and Atlas Partner Portal: https://atlas.inteliquent.com
Operational
Atlas Partner Portal
Customer lifecycle management and service order administration portal found at https://atlas.inteliquent.com/
Operational
Customer Administration Portal
UCaaS/PBX Customer Administration portals & Related Services/Features
https://vip.anpi.com/login
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
Personal/Shared hosted fax and Cloud Business fax
Operational
nCommand
Mobile and Desktop Client for Atlas Partners
Operational
nCommand Plus
Mobile Client for Atlas Partners
Operational
Voyant Connect
Mobile and desktop clients for Inteliquent Customers
Operational
OfficeXtend
Mobile client for Inteliquent Customers
Operational
UCaaS — BroadSoft Portal
Inteliquent community and Voice Management Portal customers compilot.bwvoip.net (with customers whitelisted IP) if IP needs whitelisted, please contact support@inteliquent.com
Operational
Voyant Voice Management Portal
UCaaS and PBX Administration for Voyant, found at bwvoip.net
Voice Management Portal - compilot.bwvoip.net (with customers whitelisted IP) if IP needs whitelisted, please contact support@inteliquent.com
Voyant Community Portal - - https://community.voyant.com/
Call Detail Records
Customer Online Billing (ebill)
Bandwidth Utilization Graphs
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
Inteliquent Fax
Utilizing https://fax.bwvoip.net/
Operational
Voyant Connect
Mobile and desktop clients for Inteliquent Customers
Completed -
The scheduled maintenance has been completed.
Sep 20, 05:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:01 CDT
Scheduled -
Sinch Service Affecting Notification
Start Time/Date: 09/19/2023 23:00 Hrs Central End Time/Date: 09/20/2023 05:00 Hrs Central
Maintenance ID: 2398
Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases
Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Resolved -
This incident has been confirmed resolved. If you experience any further issue, please reach out to our technical support teams.
Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you, Inteliquent Network Operations Center
Sep 18, 20:51 CDT
Update -
Dear valued customer, the transport provider has confirmed this issue was due to a 48ct fiber cut that was impacting the primary link. The transport provider mitigated the network outage by migrating to a redundant path. Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077. Please do not respond to this email address as it is not monitored. Thank you, Inteliquent Network Operations Center
Sep 18, 20:51 CDT
Monitoring -
Dear valued customer,
Inteliquent Operations teams correlated network alarms and customer alerts to a common transport provider. The provider was engaged and correlated our report to a higher-level issue on their network. The provider is working on corrective actions and at this time we have observed alarms clear and services restore, but do not have a final hands-off confirmation from the provider.
Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Sep 18, 15:51 CDT
Identified -
Dear valued customer,
Inteliquent engineers have identified network alarms indicating a higher-level issue affecting data services in the Minnesota market and are working on resolving as quickly as possible. Further updates to follow.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Sep 18, 15:19 CDT
Resolved -
This incident has been resolved.
Sep 13, 12:30 CDT
Monitoring -
A link failure in the Sinch core network has been identified and traffic routed to a backup link. Traffic should be restored.
Sep 12, 12:17 CDT
Update -
Hello,
Restoration is still in progress as technical teams explore the root cause and work on interim solutions. We look forward to sharing status updates.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01247644.
Thank you,
Inteliquent Network Operations Center
Sep 12, 12:03 CDT
Identified -
Dear valued customer,
Inteliquent NOC has observed a possible issue which could impact data services in the Colorado market. Teams are actively investigating at this time and updates will be provided as they become available.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01247644.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Sep 12, 10:18 CDT