Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Operational

UCaaS — BroadSoft Portal Operational

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Inteliquent Maintenance ID# 2265 04/03/2023 -(Low Probability) Service Affecting Apr 3, 2023 22:00 - Apr 4, 2023 05:00 CDT

Sinch Service Affecting Notification

Start Time/Date: 04/03/2023 22:00 Hrs Central
End Time/Date: 04/04/2023 05:00 Hrs Central

Maintenance ID: 2265

Description: Sinch engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Mar 31, 2023 - 16:51 CDT

Sinch Maintenance #2274 - Updating Grandstream HT80x Firmware Apr 9, 2023 00:00-01:00 CDT

Sinch Service Affecting Notification

Start Time/Date: 4/9/23 12am CDT
End Time/Date: 4/9/23 1am CDT

Maintenance ID: 2274

Description:

We are notifying you to advise that due to Hardware chipset changes with Grandstream HT80x devices we are pushing out new firmware in the coming weeks. We are going to be pushing firmware version ht801fw.bin.1.0.37.1 out on 4/9/23 and then ht801fw.bin.1.0.43.11 on 4/16/23. In preparation for this maintenance we are requesting that our customer base perform a manual reboot of the unit this week at your convenience. This ensures the units will have the most up to date configuration in place. If you notice any problems with your ATA units, please have the devices rebooted before engaging our support teams.

Impact:

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Mar 28, 2023 - 11:56 CDT

Past Incidents

Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

Inteliquent Outage Notification 03/30/2023 Parent Case #01176962

Resolved - Dear valued customer,

This incident has been resolved and has remained stable. Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962.

Thank you,

Inteliquent Network Operations Center
Mar 31, 07:23 CDT

Monitoring - Dear valued customer,

Our NOC observes alarms clearing and services restoring. Should you need further assistance, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962.

Thank you,

Inteliquent Network Operations Center
Mar 30, 17:33 CDT

Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:38 CDT

Investigating - Dear valued customer,

Customers could be experiencing inbound / outbound voice and or data issue(s) in the Rochester Minnesota area. If you do not have services in Rochester Minnesota, your services are not impacted. Inteliquent engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Mar 30, 08:39 CDT

Mar 30, 2023

Mar 29, 2023

Inteliquent Maintenance ID# 2271 3/29/2023 -(Low probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 29, 23:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:01 CDT

Scheduled - Inteliquent Service Affecting Notification

Start Time/Date: 03/29/2023 21:00 Hrs Central
End Time/Date: 03/29/2023 23:30 Hrs Central

Maintenance ID: 2271

Description: Engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Mar 28, 11:10 CDT

Sinch Maintenance ID# 1871 03/28/2023 - Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 29, 03:24 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/28/2023 22:00 Hrs Central
End Time/Date: 03/29/2023 05:00 Hrs Central

Maintenance ID: 1871

Description: Sinch will perform routine maintenance on voice servers.

Impact: Customers will lose brief connectivity on phones, and may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 16, 14:55 CDT

Sinch Maintenance ID# 2242 03/28/2023 - Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 29, 03:13 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:30 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/28/2023 21:30 Hrs Central
End Time/Date: 03/29/2023 06:00 Hrs Central

Maintenance ID: 2242

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 21, 12:37 CDT

Mar 28, 2023

Mar 27, 2023

Inteliquent Maintenance ID# 2270 3/27/2023 -(Low probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 27, 23:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/27/2023 21:00 Hrs Central
End Time/Date: 03/27/2023 23:30 Hrs Central

Maintenance ID: 2270

Description: Sinch engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 24, 11:02 CDT

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

Sinch Maintenance ID#2258 03/22/2023 - Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/22/2023 23:00 Hrs Central
End Time/Date: 03/23/2023 04:00 Hrs Central

Maintenance ID: 2258

Description: Sinch engineers will be performing maintenance on the core network.

Impact: Intermittent packet loss as traffic reconverges.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 15, 16:27 CDT

Sinch Maintenance ID# 2263 /3/22/2023 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 23, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:01 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/22/2023 21:00 Hrs Central
End Time/Date: 03/23/2023 01:00 Hrs Central

Maintenance ID: 2263

Description: Sinch will perform maintenance on backend servers for Atlas/CAP that support legacy Voyant accounts.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 21, 11:32 CDT

Mar 22, 2023

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Inteliquent Outage Notification // Inteliquent Support Numbers | Parent Case #01172903

Resolved - This incident has been resolved.
Mar 20, 16:59 CDT

Investigating - Dear valued customer,

Customers could be experiencing an issue getting in touch with Inteliquent's customer support lines. All customer services are currently operational at this time, this is only impacting getting in touch with Inteliquent Support Teams. Inteliquent engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01172903

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Mar 20, 14:30 CDT

Mar 19, 2023

No incidents reported.