Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Operational

Webex Calling Application Operational

UCaaS — BroadSoft Portal Operational

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Operational

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 14, 2024

No incidents reported today.

Oct 13, 2024

Sinch Maintenance ID# 2726 10/13/2024 - Service Affecting (Date Change)

Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 18:00 CDT

Update - Sinch Service Affecting Notification (Date change)

Start Time/Date: 10/13/2024 18:00 Hrs Central
End Time/Date: 10/14/2024 06:00 Hrs Central
Backup Date: 10/19/2024 18:00 Hrs Central

Maintenance ID: 2726

Description: Sinch engineers will be conducting a critical firewall hardware update in the Plymouth Central Office.

Impact: During this update, the following services will experience disruptions:
Please note: Voice traffic and emergency services will NOT be affected.
Atlas Portal
UCaaS Customer Administration Portal
officeXtend/nCommand Plus Call Control tab
Outbound faxing services (inbound faxes will be queued)
Email notifications and delivery
Microsoft Operator Connect Portals
Cisco Cloud Connect for Webex Calling Portal
Enterprise SIP Trunking Portal
Microsoft Teams Direct Routing Portal
Cloud Business Fax Portal
Residential APIs
SMS services will be delayed
CMC Portal
Please note: Voice traffic and emergency services will NOT be affected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 9, 16:37 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/12/2024 18:00 Hrs Central
End Time/Date: 10/13/2024 06:00 Hrs Central
Backup Date: 10/13/2024 18:00 Hrs Central

Maintenance ID: 2726

Description: Sinch engineers will be conducting a critical firewall hardware update in the Plymouth Central Office.

Impact: During this update, the following services will experience disruptions:
Please note: Voice traffic and emergency services will NOT be affected.
Atlas Portal
UCaaS Customer Administration Portal
officeXtend/nCommand Plus Call Control tab
Outbound faxing services (inbound faxes will be queued)
Email notifications and delivery
Microsoft Operator Connect Portals
Cisco Cloud Connect for Webex Calling Portal
Enterprise SIP Trunking Portal
Microsoft Teams Direct Routing Portal
Cloud Business Fax Portal
Residential APIs
SMS services will be delayed
CMC Portal
Please note: Voice traffic and emergency services will NOT be affected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 19, 10:21 CDT

Oct 12, 2024

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

Incident 10/9/2024 | Registration and BLF | Parent case#1397966

Resolved - This incident has been resolved.
Oct 9, 17:02 CDT

Monitoring - The source of the issue has been identified, and as of 11:48 AM CT, all systems are showing stable.

Please let us know if you experience any further issues after this restoration time. Our engineering teams remain fully engaged and will continue monitoring the system to ensure ongoing stability.

We appreciate your patience and understanding as we worked to resolve the issue. Should you have any additional questions or concerns, we're here to assist you.
Oct 9, 13:27 CDT

Investigating - Sinch is aware of an incident affecting registration and calls on the legacy Voyant and ANPI networks, we are working to identify the problem.
Oct 9, 12:32 CDT

Sinch Maintenance ID# 2732 10/09/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Oct 9, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 CDT

Scheduled - Sinch Service Affecting Notification(Low Probability)

Start Time/Date: 10/09/2024 00:00 Hrs Central
End Time/Date: 10/09/2024 05:30 Hrs Central

Maintenance ID: 2732

Description: Sinch engineers will be updating Atlas to allow Office Extend and NCommand+ to use DNS settings to perform requests. This will allow better redundancy in those apps.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 1, 12:38 CDT

Oct 8, 2024

Sinch Maintenance ID# 2728 10/08/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/08/2024 21:00 Hrs Central
End Time/Date: 10/08/2024 23:00 Hrs Central

Maintenance ID: 2728

Description: On Tuesday October 8th at 9pm CDT the Sinch Operator Connect platform will undergo minor maintenance. This will not be a service affecting event.

This maintenance will affect the behavior as it relates to Microsoft Operator Connect caller ID information on forwarded and transferred calls. Currently, the caller ID sent by Microsoft is that of the service or person originating the forward or transfer. Microsoft has recognized this behavior is not ideal for customers that require visibility of the originating caller’s information. Post maintenance, the originating caller’s ID will be sent instead when calls are forwarded or transferred to another party.

This change will affect all Microsoft Operator Connect clients. If you have any questions or concerns, please contact Sinch Customer Support.

Impact: For Microsoft Teams Operator Connect clients, the originating caller’s ID will be sent instead of forwarder party ID or transferring party ID when calls are forwarded or transferred to another party.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 30, 15:52 CDT

Sinch Maintenance ID#2737 10/08/2024 - Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Oct 8, 22:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 CDT

Scheduled - Sinch Emergency Service Affecting Notification

Start Time/Date: 10/08/2024 22:00 Hrs Central
End Time/Date: 10/08/2024 22:45 Hrs Central

Maintenance ID: 2737

Description: Sinch will perform maintenance on an Atlas/CAP server.

Impact: Customers could expect provisioning in Atlas to be unavailable during the window. There is no expected impact of call traffic.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 7, 16:40 CDT

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Sinch Maintenance ID#2722 09/27/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 30, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/27/2024 23:00 Hrs Central
End Time/Date: 09/30/2024 05:30 Hrs Central

Maintenance ID: 2722

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 19, 11:40 CDT