All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Service Affecting Notification

Start Time/Date: 04/03/2023 22:00 Hrs Central
End Time/Date: 04/04/2023 05:00 Hrs Central

Maintenance ID: 2265

Description: Sinch engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Mar 31, 2023 - 16:51 CDT
Sinch Service Affecting Notification

Start Time/Date: 4/9/23 12am CDT
End Time/Date: 4/9/23 1am CDT

Maintenance ID: 2274

Description:

We are notifying you to advise that due to Hardware chipset changes with Grandstream HT80x devices we are pushing out new firmware in the coming weeks. We are going to be pushing firmware version ht801fw.bin.1.0.37.1 out on 4/9/23 and then ht801fw.bin.1.0.43.11 on 4/16/23. In preparation for this maintenance we are requesting that our customer base perform a manual reboot of the unit this week at your convenience. This ensures the units will have the most up to date configuration in place. If you notice any problems with your ATA units, please have the devices rebooted before engaging our support teams.

Impact:

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Mar 28, 2023 - 11:56 CDT
Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023
Resolved - Dear valued customer,

This incident has been resolved and has remained stable. Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962.

Thank you,

Inteliquent Network Operations Center

Mar 31, 07:23 CDT
Monitoring - Dear valued customer,

Our NOC observes alarms clearing and services restoring. Should you need further assistance, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962.

Thank you,

Inteliquent Network Operations Center

Mar 30, 17:33 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:38 CDT
Investigating - Dear valued customer,

Customers could be experiencing inbound / outbound voice and or data issue(s) in the Rochester Minnesota area. If you do not have services in Rochester Minnesota, your services are not impacted. Inteliquent engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01176962

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Mar 30, 08:39 CDT
Mar 30, 2023
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:01 CDT
Scheduled - Inteliquent Service Affecting Notification

Start Time/Date: 03/29/2023 21:00 Hrs Central
End Time/Date: 03/29/2023 23:30 Hrs Central

Maintenance ID: 2271

Description: Engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Mar 28, 11:10 CDT
Completed - The scheduled maintenance has been completed.
Mar 29, 03:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/28/2023 22:00 Hrs Central
End Time/Date: 03/29/2023 05:00 Hrs Central

Maintenance ID: 1871

Description: Sinch will perform routine maintenance on voice servers.

Impact: Customers will lose brief connectivity on phones, and may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Mar 16, 14:55 CDT
Completed - The scheduled maintenance has been completed.
Mar 29, 03:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:30 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/28/2023 21:30 Hrs Central
End Time/Date: 03/29/2023 06:00 Hrs Central

Maintenance ID: 2242

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Mar 21, 12:37 CDT
Mar 28, 2023
Mar 27, 2023
Completed - The scheduled maintenance has been completed.
Mar 27, 23:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/27/2023 21:00 Hrs Central
End Time/Date: 03/27/2023 23:30 Hrs Central

Maintenance ID: 2270

Description: Sinch engineers will be working on the network.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Mar 24, 11:02 CDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/22/2023 23:00 Hrs Central
End Time/Date: 03/23/2023 04:00 Hrs Central

Maintenance ID: 2258

Description: Sinch engineers will be performing maintenance on the core network.

Impact: Intermittent packet loss as traffic reconverges.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Mar 15, 16:27 CDT
Completed - The scheduled maintenance has been completed.
Mar 23, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:01 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/22/2023 21:00 Hrs Central
End Time/Date: 03/23/2023 01:00 Hrs Central

Maintenance ID: 2263

Description: Sinch will perform maintenance on backend servers for Atlas/CAP that support legacy Voyant accounts.

Impact: No impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Mar 21, 11:32 CDT
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 16:59 CDT
Investigating - Dear valued customer,

Customers could be experiencing an issue getting in touch with Inteliquent's customer support lines. All customer services are currently operational at this time, this is only impacting getting in touch with Inteliquent Support Teams. Inteliquent engineers are working on resolving the issue as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01172903

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Mar 20, 14:30 CDT
Mar 19, 2023

No incidents reported.