Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Operational

Webex Calling Application Operational

UCaaS — BroadSoft Portal Operational

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Operational

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sinch Maintenance ID# 2608 05/01/2024 -(Low Probability) Service Affecting May 1, 2024 22:00 - May 2, 2024 04:00 CDT

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 05/01/2024 22:00 Hrs Central
End Time/Date: 05/02/2024 04:00 Hrs Central
Backup Date: 05/08/2024 22:00 Hrs Central

Maintenance ID: 2608

Description: Sinch engineers will be working on part of the voice server cluster. This maintenance was moved to avoid window overlap with unrelated network activity.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Apr 19, 2024 - 10:20 CDT

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

Sinch Maintenance ID#2618 04/25/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 25, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 23:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 04/24/2024 23:00 Hrs Central
End Time/Date: 04/25/2024 06:00 Hrs Central

Maintenance ID: 2618

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 18, 15:51 CDT

Sinch Maintenance ID# 2613b 04/24/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 04/24/2024 22:00 Hrs Central
End Time/Date: 04/25/2024 04:00 Hrs Central
Backup Date: 05/01/2024 22:00 Hrs Central

Maintenance ID: 2613b

Description: Sinch engineers will be working on equipment in the Dallas Central Office. This is a continuation of Maint-2609.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 16, 13:44 CDT

Apr 24, 2024

Sinch Maintenance ID# 2626 04/24/2024 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 24, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 15:00 CDT

Scheduled - Sinch Emergency Service Affecting Notification (Low Probability)

Start Time/Date: 04/24/2024 15:00 Hrs Central
End Time/Date: 04/24/2024 16:00 Hrs Central
Backup Date: 4/24/2024 22:00 Hrs Central

Maintenance ID: 2626

Description: Inteliquent engineers will be performing diagnostics, including a hard boot to a standby server. This is a continuation of 2622.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 24, 13:22 CDT

Sinch Maintenance ID# 2613 04/23/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 22:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probabiliity)

Start Time/Date: 04/23/2024 22:00 Hrs Central
End Time/Date: 04/24/2024 04:00 Hrs Central
Backup Date: 045/30/2024 22:00 Hrs Central

Maintenance ID: 2613

Description: Sinch engineers will be working on equipment in the Dallas Central Office.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 15, 15:09 CDT

Sinch Maintenance ID# 2622 04/23/2024 Date -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 24, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 CDT

Scheduled - Sinch Emergency Service Affecting Notification (Low Probability)

Start Time/Date: 04/23/2024 21:00 Hrs Central
End Time/Date: 04/24/2024 02:00 Hrs Central
Backup Date: 4/24/2024 21:00 Hrs Central

Maintenance ID: 2622

Description: Sinch engineers will be making emergency repair to a standby server.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 23, 11:41 CDT

Apr 23, 2024

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Sinch Maintenance ID# 2609b 04/18/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 19, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 04/18/2024 22:00 Hrs Central
End Time/Date: 04/19/2024 04:00 Hrs Central
Backup Date: 04/25/2024 22:00 Hrs Central

Maintenance ID: 2609b

Description: Sinch engineers will be working on equipment in the Dallas Central Office. This is a continuation of Maint-2609.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 16, 13:32 CDT

Apr 18, 2024

Sinch Maintenance ID# 2609 04/17/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 18, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 22:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 04/17/2024 22:00 Hrs Central
End Time/Date: 04/18/2024 04:00 Hrs Central
Backup Date: 04/24/2024 22:00 Hrs Central

Maintenance ID: 2609

Description: Sinch engineers will be working on the Dallas network.

Impact: No customer impact is expected

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 15, 15:02 CDT

Apr 17, 2024

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

Sinch Maintenance ID#2611 04/12/2024 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 13, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 04/12/2024 23:00 Hrs Central
End Time/Date: 04/13/2024 06:00 Hrs Central

Maintenance ID: 2611

Description: Sinch will perform maintenance on Atlas/CAP servers.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Apr 11, 16:16 CDT

Apr 12, 2024