Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas Operational

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Operational

Webex Calling Application Operational

UCaaS — BroadSoft Portal Operational

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Operational

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sinch Maintenance ID# 2716 09/17/2024 -(Low Probability) Service Affecting Sep 17, 2024 22:00 - Sep 18, 2024 00:00 CDT

Sinch Service Affecting Notification

Start Time/Date: 09/17/2024 22:00 Hrs Central
End Time/Date: 09/18/2024 00:00 Hrs Central

Maintenance ID: 2716

Description: Sinch engineers will be working on the legacy ANPI/Voyant voice network.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Sep 16, 2024 - 08:29 CDT

Sinch Maintenance ID# 2720 09/18/2024 Date - Service Affecting Sep 18, 2024 21:30-23:30 CDT

Sinch Service Affecting Notification

Start Time/Date: 09/18/2024 21:30 Hrs
End Time/Date: 09/18/2024 23:30 Hrs

Maintenance ID: 2720

Description: Sinch engineers will be working on the legacy ANPI voice network.

Impact: Some users of Broadworks CallCenter may be logged out during the maintenance, and will need to log back in.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Sep 16, 2024 - 08:39 CDT

Sinch Maintenance ID# 2721 09/18/2024 -(Low Probability) Service Affecting Sep 18, 2024 22:00 - Sep 19, 2024 00:00 CDT

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 09/18/2024 22:00 Hrs Central
End Time/Date: 09/18/2024 23:59 Hrs Central
Backup Date: 09/19/2024 22:00 Hrs Central

Maintenance ID: 2721

Description: Sinch engineers will be working on the SBCs in the voice network.

Impact: No customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Sep 16, 2024 - 08:47 CDT

Past Incidents

Sep 17, 2024

No incidents reported today.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

Sinch Maintenance ID# 2711 9/09/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/09/2024 22:00 Hrs
End Time/Date: 09/10/2024 00:00 Hrs
Backup Date: 09/12/2024 22:00 Hrs

Maintenance ID: 2711

Description: This maintenance only applies to Voyant and ANPI users with Yealink model T33G IP phones. The configuration will be updated and pushed out to the phones during the maintenance. This will initiate a phone reboot after the configuration is pulled into the phone if there is no active call. This update will standardize the firmware version on the phone, which may cause the phone to reboot again if it needs to upgrade/downgrade it's version.

Impact: As discussed in the description, Yealink model T33G IP Phones in the Voyant and ANPI sub-groups will reboot if there is not an active call after it gets an updated config.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 4, 17:39 CDT

Sep 9, 2024

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Sinch Maintenance ID# 2709 09/04/2024 - Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 5, 05:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/04/2024 23:00 Hrs Central
End Time/Date: 09/05/2024 05:30 Hrs Central

Maintenance ID: 2709

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 30, 08:36 CDT

Sep 4, 2024

Sep 3, 2024

No incidents reported.