In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 08, 2024 - 23:00 CST
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 11/08/2024 23:00 Hrs Central
End Time/Date: 11/11/2024 05:30 Hrs Central

Maintenance ID: 2743

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Nov 8, 2024 23:00 - Nov 11, 2024 05:30 CST
UCaaS — Customer Administration Portal & Atlas ? Under Maintenance
Atlas Partner Portal ? Under Maintenance
Customer Administration Portal ? Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
International Calling Under Maintenance
911 Emergency Services Under Maintenance
Hosted Fax ? Under Maintenance
nCommand ? Under Maintenance
nCommand Plus ? Under Maintenance
Voyant Connect ? Under Maintenance
OfficeXtend ? Under Maintenance
Webex Calling Application Under Maintenance
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 11/13/2024 21:00 Hrs Central
End Time/Date: 11/13/2024 23:00 Hrs Central
Backup Date: 11/14/2024 21:00 Hrs Central

Maintenance ID: 2747

Description: Sinch will perform routine maintenance on voice servers.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Nov 07, 2024 - 11:58 CST
Past Incidents
Nov 11, 2024

No incidents reported today.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Unresolved incident: Sinch Maintenance ID#2743 11/08/2024 - Service Affecting.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 CST
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 11/04/2024 18:00 Hrs Central
End Time/Date: 11/05/2024 01:00 Hrs Central
Backup Date: 11/05/2024 18:00 Hrs Central

Maintenance ID: 2740

Description: Sinch engineers will be performing work on backend servers.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Oct 21, 15:48 CDT
Nov 4, 2024
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 10/29/2024 22:00 Hrs Central
End Time/Date: 10/30/2024 01:00 Hrs Central
Backup Date: 10/30/2024 22:00 Hrs Central

Maintenance ID: 2741

Description: Sinch engineers will be working on the Legacy ANPI Broadworks network

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Oct 21, 10:20 CDT
Oct 29, 2024
Oct 28, 2024

No incidents reported.