All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Service Affecting Notification

Start Time/Date: 06/15/2022 22:00 hrs Central
End Time/Date: 06/16/2022 04:30 hrs Central
backup date 06/29/2022 22:00 hrs Central

Maintenance ID: 001998

Description: Sinch will perform routine maintenance on voice servers. This was advertised for an earlier window, but was pushed to the current timeframe.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted on Jun 15, 22:00 CDT
Inteliquent Service Affecting Notification (Low Probability)

Start Time/Date: 06/22/2022 22:00 hrs Central
End Time/Date: 06/23/2022 04:30 hrs Central
Backup date: 06/29/2022 22:00 hrs Central

Maintenance ID: 002014

Description: Legacy ANPI Broadsoft database maintenance to be performed.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Posted on May 31, 15:51 CDT
Inteliquent Service Affecting Notification (Low Probability)

Start Time/Date: 07/13/2022 00:00 Central
End Time/Date: 07/13/2022 04:00 Central

Maintenance ID: 002023

Description: Inteliquent will be conducting maintenance on our name servers.

Impact: None expected

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Posted on Jun 14, 14:19 CDT
Inteliquent Service Affecting Notification

Start Time/Date: 07/27/2022 23:00Hr Central
End Time/Date: 07/28/2022 05:00Hr Central
Backup Date: 07/28/2022 23:00Hr Central

Maintenance ID: 2038

Description: Sinch will be working on the legacy Voyant voice network to perform a scheduled equipment upgrade.

Impact: No customer impact is expected, as the secondary IP is already carrying active traffic.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Posted on Jun 29, 15:20 CDT
Past Incidents
Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:30 CDT
Scheduled - Inteliquent Service Affecting Notification

Start Time/Date: 6/22/2022 10:30 PM CT
End Time/Date: 6/23/2022 5:30 AM CT

Maintenance ID: 002022

Description: Inteliquent will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Jun 20, 14:35 CDT
Completed - The scheduled maintenance has been completed.
Jun 23, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 CDT
Scheduled - Inteliquent Service Affecting Notification (Low Probability)

Start Time/Date: 06/22/2022 22:00 hrs Central
End Time/Date: 06/23/2022 04:30 hrs Central
Backup date: 06/29/2022 22:00 hrs Central

Maintenance ID: 002014 (Both Clusters)

Description: Sinch will perform routine maintenance on voice servers. This notification has been resent to include an additional distribution.

Impact: No expected impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Inteliquent takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Jun 2, 17:20 CDT
Jun 22, 2022
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Completed - The scheduled maintenance has been completed.
Jun 16, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:30 CDT
Scheduled - Inteliquent Service Affecting Notification

Start Time/Date: 06/15/2022 22:30 hrs Central
End Time/Date: 06/16/2022 05:00 hrs Central
Backup Date: 06/17/2022 22:30 hrs Central

Maintenance ID: 002010

Description: We will be upgrading the call recording platform for the Voyant Broadworks customers. This includes the functions that record the calls and the portal for customers to listen to, and download recordings.
During the window the web portal for call recording will not be available, but calls will continue to be recorded. This work was planned for 6/01 however was not performed due to a resource overlap.

Existing recordings will not be lost.

Impact: The web portal for call recording will be unavailable during the window. Any open web browser sessions to the call recording platform will be reset and users will need to log back in.

While it is important to perform maintenance such as this to ensure the quality of our service, Voyant takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center

Jun 3, 15:03 CDT
Completed - The scheduled maintenance has been completed.
Jun 16, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 06/15/2022 22:00 hrs Central
End Time/Date: 06/16/2022 04:30 hrs Central
backup date 06/29/2022 22:00 hrs Central

Maintenance ID: 001998 (Both Clusters)

Description: Sinch will perform routine maintenance on voice servers. This notification has been resent to include an additional distribution.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Jun 2, 17:08 CDT