Resolved -
A third-party provider attributed the issue to a power failure which resulted in a temporary loss of service. The site and all services have been stable and no further impacts are expected.
Feb 7, 07:06 CST
Update -
The provider confirmed all services have been stable and no further impacts are expected. Our team will continue to monitor and re-engage the provider if we experience further issues.
Feb 5, 20:09 CST
Monitoring -
The provider continues to investigate this issue and has not anticipated further impact. Their teams and our teams have been monitoring services for stability while we await their next updates.
Feb 5, 15:11 CST
Update -
Alarms have cleared and services recovered, however, the provider is not hands-off. The provider advises that a power-related issue was identified and they are arranging dispatch to check equipment. The provider Transport team and our NOC are monitoring services in the interim.
Feb 5, 14:00 CST
Identified -
Certain alarms have begun to clear after initial impact. Technical teams continue to investigate internally and with a third-party provider. Further updates will be provided.
Feb 5, 13:26 CST
Investigating -
Dear valued customer,
Engineers are aware of an issue that is affecting some customers in the Michigan market and are investigating. Further updates to follow.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference case 01439497.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Feb 5, 13:22 CST