Inteliquent UCaaS Status

All Systems Operational

UCaaS — Customer Administration Portal & Atlas

Operational

Atlas Partner Portal

Operational

Customer Administration Portal

Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax

Operational

nCommand

Operational

nCommand Plus

Operational

Voyant Connect

Operational

OfficeXtend

Operational

UCaaS — BroadSoft Portal

Operational

Voyant Voice Management Portal

Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax

Operational

Voyant Connect

Operational

OfficeXtend

Operational

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling

Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing

Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect

Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking

Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Sinch Maintenance ID#2398 09/19/2023 - Service Affecting

Completed - The scheduled maintenance has been completed.
Sep 20, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:01 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/19/2023 23:00 Hrs Central
End Time/Date: 09/20/2023 05:00 Hrs Central

Maintenance ID: 2398

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 15, 08:49 CDT

Sep 19, 2023

Sep 18, 2023

Inteliquent Outage Notification // Parent Case #01250077

Resolved - This incident has been confirmed resolved. If you experience any further issue, please reach out to our technical support teams.

Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.

Please do not respond to this email address as it is not monitored.

Thank you,
Inteliquent Network Operations Center
Sep 18, 20:51 CDT

Update - Dear valued customer, the transport provider has confirmed this issue was due to a 48ct fiber cut that was impacting the primary link. The transport provider mitigated the network outage by migrating to a redundant path.
Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077. Please do not respond to this email address as it is not monitored. Thank you, Inteliquent Network Operations Center
Sep 18, 20:51 CDT

Monitoring - Dear valued customer,

Inteliquent Operations teams correlated network alarms and customer alerts to a common transport provider. The provider was engaged and correlated our report to a higher-level issue on their network. The provider is working on corrective actions and at this time we have observed alarms clear and services restore, but do not have a final hands-off confirmation from the provider.

Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Sep 18, 15:51 CDT

Identified - Dear valued customer,

Inteliquent engineers have identified network alarms indicating a higher-level issue affecting data services in the Minnesota market and are working on resolving as quickly as possible. Further updates to follow.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Sep 18, 15:19 CDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

Inteliquent Outage Notification // Parent Case #01247644

Resolved - This incident has been resolved.
Sep 13, 12:30 CDT

Monitoring - A link failure in the Sinch core network has been identified and traffic routed to a backup link. Traffic should be restored.
Sep 12, 12:17 CDT

Update - Hello,

Restoration is still in progress as technical teams explore the root cause and work on interim solutions. We look forward to sharing status updates.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01247644.

Thank you,

Inteliquent Network Operations Center
Sep 12, 12:03 CDT

Identified - Dear valued customer,

Inteliquent NOC has observed a possible issue which could impact data services in the Colorado market. Teams are actively investigating at this time and updates will be provided as they become available.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference 01247644.

Please do not respond to this email address as it is not monitored.

Thank you,

Inteliquent Network Operations Center
Sep 12, 10:18 CDT

Sep 12, 2023

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.