Sinch Maintenance ID# 2912 07/07/2025 -(Low Probability) Service Affecting

Scheduled for Jul 7, 21:30 CDT - Jul 8, 04:00 CDT

Scheduled

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 07/07/2025 21:30 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central

Maintenance ID: 2912

Description: Sinch engineers will be working on the Dallas SBC cluster. This cluster operates in a high availability pair and is geo-redundantly protected by the Plymouth cluster.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted Jul 03, 2025 - 16:54 CDT

This scheduled maintenance affects: UCaaS — Customer Administration Portal & Atlas (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application) and UCaaS — BroadSoft Portal (Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend, Cisco Webex).