Sinch Maintenance ID# 2910 07/14/2025 - Service Affecting

Scheduled for Jul 14, 20:00 - 23:00 CDT

Scheduled

Sinch Service Affecting Notification

Start Time/Date: 07/14/2025 20:00 Hrs Central
End Time/Date: 07/14/2025 23:00 Hrs Central

Maintenance ID: 2910

Description: Sinch will be releasing new firmware for the following apps: OfficeXtend, nCommand Plus, homeXtend Plus. If automatic updates are enabled for mobile apps, it will install during release week. For desktop apps, you can load the new version from the links below. The new release has fixes, multiple improvements to functionality, and is strongly recommended.

officeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-officeXtend/ta-p/18566

nCommand Plus and homeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-nCommand-Plus-and-homeXtend-Plus/ta-p/18567

Impact: No expected customer impact. The old apps will continue to function for the near future until you are able to update.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted Jul 03, 2025 - 16:35 CDT
This scheduled maintenance affects: UCaaS — BroadSoft Portal (OfficeXtend) and UCaaS — Customer Administration Portal & Atlas (nCommand, nCommand Plus, OfficeXtend).