UPDATE: After further discussion with Sinch Engineers the following models of phones should be rebooted to receive an upgrade to firmware 6.4.6. Certain models on Legacy ANPI have been excluded, and may be addressed later, but are no longer part of the May 28th action deadline. There is no change to the Legacy VOYANT list.
CUSTOMER ACTION NEEDED: Now that the maintenance 2628 has completed, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion. CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.
Posted May 15, 2024 - 12:36 CDT
Update
Maintenance ID: 2628
Description: Legacy Voyant users can reboot ALL of the model phones listed below as discussed to get new firmware. Legacy ANPI users can hold off on models that did not take to the maintenance work. ANPI users MAY reboot phones that did get their config updates. (all phones can be rebooted, but the subset of phones that still need addressed just won't get the newer firmware yet)
====== (ANPI ONLY)===== Polycom models to 6.4.6 100s: VVX101,VVX150 updated 200s: VVX201, VVX250, updated 300s: VVX301, VVX311, VVX350, (only updated 350s) 400s: VVX401, VVX411, VVX450, (only updated 450s) 500s: VVX501, did not update 600s: VVX601 did not update
Again, ALL Voyant phones should now be rebooted. All ANPI phones can be rebooted, but some VVX300s, VVX400s and all VVX500s and VVX600s will need rebooted at a later time once Sinch engineers fix the backend provisioning so they can get the new firmware.
Posted May 15, 2024 - 11:39 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 14, 2024 - 22:00 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 05/14/2024 22:00 Hrs Central End Time/Date: 05/15/2024 01:00 Hrs Central Backup Date: 05/21/2024 22:00 Hrs Central
Maintenance ID: 2628
Description: Sinch engineers are will be adding an update to the network for listed models of Polycom phones. This addresses reliability and bug fixes. After the maintenance, it will be necessary for customers to reboot the following models of phones to load the firmware listed below:
Impact: Yes. Detailed as follows: No expected customer impact during the maint. window -However, CUSTOMER ACTION NEEDED: After the maintenance, it will be necessary to reboot all listed phone models to retrieve the new firmware version. The phone will reboot several times. The process takes approximately 5 minutes per phone. Firmware file size is approximately 150Mb, so depending on available Customer bandwidth and number of phones, Multiple phones may need to be rebooted in rotation to prevent network congestion. CUSTOMER ACTION DEADLINE: May 28th. After this date, Sinch will begin sending phone reboot commands to listed phones to bring them onto the current recommended firmware. These reboots may inadvertently increase network congestion for some customers.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Apr 30, 2024 - 14:59 CDT
This scheduled maintenance affects: UCaaS — BroadSoft Portal (Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling) and UCaaS — Customer Administration Portal & Atlas (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services).