All Systems Operational
UCaaS — Customer Administration Portal & Atlas
?
Operational
Atlas Partner Portal
?
Operational
Customer Administration Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
?
Operational
nCommand
?
Operational
nCommand Plus
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Webex Calling Application
Operational
UCaaS — BroadSoft Portal
?
Operational
Voyant Voice Management Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
Inteliquent Fax
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Cisco Webex
Operational
Cloud Connected PSTN for Webex Calling
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
MS Teams - Direct Routing
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID# 2912 07/07/2025 -(Low Probability) Service Affecting Jul 7, 2025 21:30 - Jul 8, 2025 04:00 CDT
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 07/07/2025 21:30 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central
Maintenance ID: 2912
Description: Sinch engineers will be working on the Dallas SBC cluster. This cluster operates in a high availability pair and is geo-redundantly protected by the Plymouth cluster.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jul 03, 2025 - 16:54 CDT
Start Time/Date: 07/07/2025 21:30 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central
Maintenance ID: 2912
Description: Sinch engineers will be working on the Dallas SBC cluster. This cluster operates in a high availability pair and is geo-redundantly protected by the Plymouth cluster.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jul 03, 2025 - 16:54 CDT
Sinch Maintenance ID# 2904 07/07/2025 -(Low Probability)Service Affecting Jul 7, 2025 22:00 - Jul 8, 2025 04:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 07/07/2025 22:00 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central
Maintenance ID: 2904
Description: Sinch engineers will be performing firmware updates to the carrier SBCs in Dallas, and Plymouth. These SBCs operate in High Availability pairs, and use SRV to provide geo-redundancy.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 27, 2025 - 17:11 CDT
Start Time/Date: 07/07/2025 22:00 Hrs Central
End Time/Date: 07/08/2025 04:00 Hrs Central
Backup Date: 07/08/2025 22:00 Hrs Central
Maintenance ID: 2904
Description: Sinch engineers will be performing firmware updates to the carrier SBCs in Dallas, and Plymouth. These SBCs operate in High Availability pairs, and use SRV to provide geo-redundancy.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 27, 2025 - 17:11 CDT
Sinch Maintenance ID# 2874 07/08/2025 -(Low Probability) Service Affecting Jul 8, 2025 21:00 - Jul 9, 2025 04:00 CDT
Update -
Sinch Service Affecting Notification(Low Probability)
Start Time/Date: 07/08/2025 21:00 Hrs Central
End Time/Date: 07/09/2025 04:00 Hrs Central
Backup Date: 07/09/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server. This has been resched to 7/08/2025
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 27, 2025 - 14:02 CDT
Start Time/Date: 07/08/2025 21:00 Hrs Central
End Time/Date: 07/09/2025 04:00 Hrs Central
Backup Date: 07/09/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server. This has been resched to 7/08/2025
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 27, 2025 - 14:02 CDT
Scheduled -
Sinch Service Affecting Notification(Low Probability)
Start Time/Date: 06/30/2025 21:00 Hrs Central
End Time/Date: 07/01/2025 04:00 Hrs Central
Backup Date: 07/01/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 20, 2025 - 13:32 CDT
Start Time/Date: 06/30/2025 21:00 Hrs Central
End Time/Date: 07/01/2025 04:00 Hrs Central
Backup Date: 07/01/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 20, 2025 - 13:32 CDT
Sinch Maintenance ID# 2910 07/14/2025 - Service Affecting Jul 14, 2025 20:00-23:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 07/14/2025 20:00 Hrs Central
End Time/Date: 07/14/2025 23:00 Hrs Central
Maintenance ID: 2910
Description: Sinch will be releasing new firmware for the following apps: OfficeXtend, nCommand Plus, homeXtend Plus. If automatic updates are enabled for mobile apps, it will install during release week. For desktop apps, you can load the new version from the links below. The new release has fixes, multiple improvements to functionality, and is strongly recommended.
officeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-officeXtend/ta-p/18566
nCommand Plus and homeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-nCommand-Plus-and-homeXtend-Plus/ta-p/18567
Impact: No expected customer impact. The old apps will continue to function for the near future until you are able to update.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jul 03, 2025 - 16:35 CDT
Start Time/Date: 07/14/2025 20:00 Hrs Central
End Time/Date: 07/14/2025 23:00 Hrs Central
Maintenance ID: 2910
Description: Sinch will be releasing new firmware for the following apps: OfficeXtend, nCommand Plus, homeXtend Plus. If automatic updates are enabled for mobile apps, it will install during release week. For desktop apps, you can load the new version from the links below. The new release has fixes, multiple improvements to functionality, and is strongly recommended.
officeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-officeXtend/ta-p/18566
nCommand Plus and homeXtend:
https://community.sinch.com/t5/Product-Enhancements/July-2025-App-Update-for-nCommand-Plus-and-homeXtend-Plus/ta-p/18567
Impact: No expected customer impact. The old apps will continue to function for the near future until you are able to update.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jul 03, 2025 - 16:35 CDT