All Systems Operational
UCaaS — Customer Administration Portal & Atlas
?
Operational
Atlas Partner Portal
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Operational
Customer Administration Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
?
Operational
nCommand
?
Operational
nCommand Plus
?
Operational
Voyant Connect
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Operational
OfficeXtend
?
Operational
Webex Calling Application
Operational
UCaaS — BroadSoft Portal
?
Operational
Voyant Voice Management Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
Inteliquent Fax
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Cisco Webex
Operational
Cloud Connected PSTN for Webex Calling
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
MS Teams - Direct Routing
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID#2862 04/29/2025 - Service Affecting Apr 29, 2025 23:00 - Apr 30, 2025 05:30 CDT
Sinch Service Affecting Notification
Start Time/Date: 04/29/2025 23:00 Hrs Central
End Time/Date: 04/30/2025 05:30 Hrs Central
Maintenance ID: 2862
Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.
Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 21, 2025 - 17:25 CDT
Start Time/Date: 04/29/2025 23:00 Hrs Central
End Time/Date: 04/30/2025 05:30 Hrs Central
Maintenance ID: 2862
Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.
Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 21, 2025 - 17:25 CDT
Sinch Maintenance ID# 2854 04/30/2025 -(Low Probability) Service Affecting Apr 30, 2025 22:00 - May 1, 2025 04:00 CDT
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 04/30/2025 22:00 Hrs Central
End Time/Date: 05/01/2025 05:00 Hrs Central
Backup Date: 05/01/2025 22:00 Hrs Central
Maintenance ID: 2854
Description: Sinch engineers will be upgrading the Secondary Voyant AppServer, bwas2 to dal-voy-as1. The Primary will remain unchanged and unaffected.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 25, 2025 - 17:14 CDT
Start Time/Date: 04/30/2025 22:00 Hrs Central
End Time/Date: 05/01/2025 05:00 Hrs Central
Backup Date: 05/01/2025 22:00 Hrs Central
Maintenance ID: 2854
Description: Sinch engineers will be upgrading the Secondary Voyant AppServer, bwas2 to dal-voy-as1. The Primary will remain unchanged and unaffected.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 25, 2025 - 17:14 CDT
Sinch Maintenance ID# 2864 04/30/2025 -(Low Probability) Service Affecting Apr 30, 2025 22:00 - May 1, 2025 04:00 CDT
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 04/30/2025 22:00 Hrs Central
End Time/Date: 05/01/2025 05:00 Hrs Central
Backup Date: 05/01/2025 22:00 Hrs Central
Maintenance ID: 2864
Description: Sinch engineers will be performing firmware updates on server pairs in Dallas, Plymouth, and Englewood Central offices. This work is not expected to take the full window.
Impact: There is no expected customer impact, based on redundant architecture, the work being performed, and the method of upgrade. In the unlikely event of a complication, users may see access to ATLAS/CAP portal, and cmd.onvoy.com impacted, as well as direct connections to the ANPI Broadworks backup AS. This would not impact call processing, only limit call treatment changes until restored.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 24, 2025 - 15:47 CDT
Start Time/Date: 04/30/2025 22:00 Hrs Central
End Time/Date: 05/01/2025 05:00 Hrs Central
Backup Date: 05/01/2025 22:00 Hrs Central
Maintenance ID: 2864
Description: Sinch engineers will be performing firmware updates on server pairs in Dallas, Plymouth, and Englewood Central offices. This work is not expected to take the full window.
Impact: There is no expected customer impact, based on redundant architecture, the work being performed, and the method of upgrade. In the unlikely event of a complication, users may see access to ATLAS/CAP portal, and cmd.onvoy.com impacted, as well as direct connections to the ANPI Broadworks backup AS. This would not impact call processing, only limit call treatment changes until restored.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Apr 24, 2025 - 15:47 CDT