Sinch Maintenance ID# 2945-bw 08/25/2025 -(Low Probability) Service Affecting
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 2025 - 20:00 CDT
Update - Sinch Service Affecting Notification (Low Probability) -Schedule update

Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/03/2025 22:00 Hrs Central

Maintenance ID: 2945-bw

Description: Sinch engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/03. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/02/2025 22:00 Hrs Central

Maintenance ID: 2945-bw

Description: Sinch engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/02. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 25, 2025 20:00 - Sep 3, 2025 22:00 CDT
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Under Maintenance
Voyant Voice Management Portal ? Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
911 Emergency Services Under Maintenance
International Calling Under Maintenance
Inteliquent Fax ? Under Maintenance
Voyant Connect ? Under Maintenance
OfficeXtend ? Under Maintenance
Cisco Webex Under Maintenance
Cloud Connected PSTN for Webex Calling ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
911 Emergency Services Under Maintenance
International Calling Under Maintenance
MS Teams - Direct Routing ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
International Calling Under Maintenance
911 Emergency Services Under Maintenance
Ribbon Connect Under Maintenance
MS Teams - Operator Connect ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
International Calling Under Maintenance
911 Emergency Services Under Maintenance
Operator Connect Under Maintenance
Enterprise SIP Trunking ? Under Maintenance
Customer Administration Portal Under Maintenance
Inbound Calling Under Maintenance
Outbound Calling Under Maintenance
Toll-Free Calling Under Maintenance
International Calling Under Maintenance
911 Emergency Services Under Maintenance
Network Trunking Under Maintenance
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Sinch Maintenance ID# 2900 09/16/2025 - (Low Probability) Service Affecting Sep 16, 2025 20:00-21:00 CDT

Sinch Service Affecting Notification

Start Time/Date: 09/16/2025 20:00 Hrs Central
End Time/Date: 09/16/2025 21:00 Hrs Central
Backup Date: 09/17/2025 20:00 Hrs Central

Maintenance ID: 2900

Description: Sinch will remove a legacy database server from the voice platform.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Jul 29, 2025 - 14:24 CDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Sinch Maintenance ID# 2939b 08/27/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 28, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 08/26/2025 21:00 Hrs Central Completed
End Time/Date: 08/27/2025 04:00 Hrs Central Completed
Backup Date: 08/27/2025 21:00 Hrs Central
End Time/Date: 08/28/2025 04:00 Hrs Central

Maintenance ID: 2939b

Description: Sinch will perform maintenance on a legacy ANPI Enterprise server. This server operates in a high availability pair configuration, and work is only scheduled on one server in the pair. - Sinch engineers will be using the backup maintenance window to continue work.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 27, 17:09 CDT
Aug 27, 2025
Inteliquent Service Incident Notification // Parent Case #01508720 Call Center User Status Issue
Resolved - This incident has been resolved.
Aug 27, 15:14 CDT
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 13:55 CDT
Investigating - We are currently investigating an issue where Call Center Users may be unexpectedly moving into an Unavailable state. Inteliquent engineers are actively working to resolve the problem as quickly as possible. We will provide further updates as they become available.

If you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com, referencing case number 01508720.

Please note: this email address is not monitored. Do not reply directly to this message.

Thank you,
Inteliquent Network Operations Center
Aug 27, 12:52 CDT
Sinch Maintenance ID# 2939 08/26/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 27, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 08/26/2025 21:00 Hrs Central
End Time/Date: 08/27/2025 04:00 Hrs Central
Backup Date: 08/27/2025 21:00 Hrs Central

Maintenance ID: 2939

Description: Sinch will perform maintenance on a legacy ANPI Enterprise server. This server operates in a high availability pair configuration, and work is only scheduled on one server in the pair.

Impact: No customer impact is expected.


While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 18, 10:24 CDT
Aug 26, 2025
Aug 25, 2025
Sinch Maintenance ID#2934 08/23/2025 - Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 25, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 08/22/2025 23:00 Hrs Central
End Time/Date: 08/25/2025 05:30 Hrs Central

Maintenance ID: 2934

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 18, 09:52 CDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Aug 21, 2025
Inteliquent Service Event Notification // Parent Case #01505211 Outbound Calling Number
Resolved - This incident has been resolved.
Aug 21, 11:08 CDT
Monitoring - A change has been implemented to resolve the issue affecting outbound Calling Number and PAI display. Calls are now routing normally.

Please retest to confirm expected behavior. If you continue to experience issues, contact support at support@inteliquent.com or +1-866-629-8200 and reference Parent Ticket, 01505211.

Please note: This email address is not monitored. For support, use the contact details above.

Thank you,
Inteliquent Network Operations Center
Aug 20, 11:02 CDT
Investigating - Dear valued customer,

Some customers may be experiencing issues their outbound Calling Number and PAI information. Inteliquent engineers are actively investigating and working to resolve the issue as quickly as possible. Further updates will be posted here as they become available.

Note: This issue does not impact call completion. All outbound calls are still successfully connecting.

If you need assistance or would like to open a case for tracking, please contact us at: support@inteliquent.com or +1-866-629-8200
and reference Parent Ticket: 01505211

Please note: This email address is not monitored. For support, use the contact details above.

Thank you,
Inteliquent Network Operations Center
Aug 20, 10:30 CDT
Aug 20, 2025
Aug 19, 2025
Sinch Maintenance ID# 2940 08/19/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 19, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 08/19/2025 21:00 Hrs Central
End Time/Date: 08/19/2025 22:00 Hrs Central
Backup Date: 08/26/2026 21:00 Hrs Central

Maintenance ID: 2940

Description: Sinch engineers will perform work on the legacy ANPI to correct a call handling issue.

Impact: No customer impact expected

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 18, 09:32 CDT
Sinch Maintenance ID#2943 08/18/2025- Emergency Service Affecting
Completed - The scheduled maintenance has been completed.
Aug 19, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:00 CDT
Scheduled - Sinch Emergency Service Affecting Notification

Start Time/Date: 08/18/2025 21:00 Hrs Central
End Time/Date: 08/19/2025 03:00 Hrs Central

Maintenance ID: 2943

Description: Sinch engineers will be making some routing changes for the Atlas/CAP portals tonight.

Impact: There maybe access impacts to the Atlas and CAP portals during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Aug 18, 17:17 CDT
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