All Systems Operational
UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID# 2757 12/03/2024 -(Low Probability) Service Affecting Dec 3, 2024 18:00 - Dec 4, 2024 00:00 CST
Sinch Service Affecting Notification(Low Probability)

Start Time/Date: 12/03/2024 18:00 Hrs Central
End Time/Date: 12/04/2024 00:00 Hrs Central

Maintenance ID: 2757

Description: Engineering will be working on a backend server on the PDN side.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Nov 20, 2024 - 10:31 CST
Sinch Maintenance ID# 2761 12/03/2024 -(Low Probability) Service Affecting Dec 3, 2024 21:00-23:00 CST
Inteliquent Service Affecting Notification

Start Time/Date: 12/03/2024 21:00 Hrs Central
End Time/Date: 12/03/2024 23:00 Hrs Central
Backup Date: 12/04/2024 22:00 Hrs Central

Maintenance ID: 2761

Description: Engineering will be updating Webex platform to use new ADP servers.

Impact: There is no customer impact expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted on Nov 20, 2024 - 10:18 CST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Important Thanksgiving Scheduling Alert: 5th Friday Impact 2024
Resolved - NOTICE: Avoid Scheduling Errors - Review your Day After Thanksgiving Schedule

Thanksgiving falls on the fourth Thursday of November, and the day after Thanksgiving typically falls on the fourth Friday. However, this year November has five Fridays, causing the "Day After Thanksgiving" to land on the fifth Friday of November instead.

If your scheduling is set up with the two separate events
1. Thanksgiving Day: Recurring every 4th Thursday of November.
2. Day After Thanksgiving: Recurring every 4th Friday of November.

This setup will cause scheduling errors this year and you may experience the following call routing issues:
- Closed one Friday too early (i.e. the 4th Friday of the month)
- Open the day after Thanksgiving (the 5th Friday of the month)

------------------------------------------
Recommended Best Practice

Important: Not all call flows are the same. Please review your specific configurations carefully before making changes to avoid unintended disruptions.

To ensure accurate scheduling, you may want to follow these steps to consolidate and simplify your holiday events:
1. Adjust the "Thanksgiving Day" Event to span 2 days:
- Set the Thanksgiving Day event to start on the 4th Thursday of November and extend the event for two days.
- This ensures both Thanksgiving Day and the Day After Thanksgiving are always covered, regardless of the specific year's calendar structure.

2. Delete the "Day After Thanksgiving" Event. (This eliminates the risk of incorrect Friday closures during years like 2024 with five Fridays in November.)

By consolidating your holiday schedule into a single event spanning two days, you’ll eliminate the risk of calls being open or closed on incorrect days during months that have 5 Fridays.

We strongly encourage you to review your schedules carefully as soon as possible this week and update them as necessary to maintain seamless holiday operations. If you have any unique configurations or require detailed assistance, please don’t hesitate to contact us at support@inteliquent.com or calling 866-629-8200 before the holiday.

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Additional Resources
For detailed instructions on building schedules and managing call flows, please refer to the following guide: https://help.inteliquent.com/call-flow-schedules

We appreciate your partnership and look forward to supporting your holiday operations. If you have any questions or need assistance, our team is ready to help!
Nov 18, 17:28 CST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Sinch Maintenance ID# 2747 11/13/2024 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 CST
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 11/13/2024 21:00 Hrs Central
End Time/Date: 11/13/2024 23:00 Hrs Central
Backup Date: 11/14/2024 21:00 Hrs Central

Maintenance ID: 2747

Description: Sinch will perform routine maintenance on voice servers.

Impact: Customers may need to sign out and back in to soft clients or call centers during the maintenance window.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Nov 7, 11:58 CST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Sinch Maintenance ID#2743 11/08/2024 - Service Affecting
Completed - The scheduled maintenance has been completed.
Nov 11, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 CST
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 11/08/2024 23:00 Hrs Central
End Time/Date: 11/11/2024 05:30 Hrs Central

Maintenance ID: 2743

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Nov 1, 11:35 CDT
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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