Inteliquent UCaaS Status

Inteliquent Service Impact Notification // Parent Case #01459137 // Inbound SMS

Investigating - Dear Valued Customer,

We are currently aware of an issue that may be affecting the receipt of inbound SMS messages from external sources. Inteliquent engineers are actively investigating and working to resolve the issue as quickly as possible. Further updates will be provided as they become available.

Please note that internal messaging and outbound SMS to external destinations remain fully functional at this time.

If you require assistance or need to open a support case, please contact us at +1-866-629-8200 or email support@inteliquent.com, and reference ticket number 01459137. Thank you for your patience and understanding.

Important: Please do not reply to this email, as it is not monitored.

Sincerely,
Inteliquent Network Operations Center
Apr 03, 2025 - 16:09 CDT

UCaaS — Customer Administration Portal & Atlas Degraded Performance

Atlas Partner Portal Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Hosted Fax Operational

nCommand Operational

nCommand Plus Operational

Voyant Connect Operational

OfficeXtend Degraded Performance

Webex Calling Application Operational

UCaaS — BroadSoft Portal Degraded Performance

Voyant Voice Management Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

Inteliquent Fax Operational

Voyant Connect Operational

OfficeXtend Degraded Performance

Cisco Webex Operational

Cloud Connected PSTN for Webex Calling Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

911 Emergency Services Operational

International Calling Operational

MS Teams - Direct Routing Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Ribbon Connect Operational

MS Teams - Operator Connect Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Operator Connect Operational

Enterprise SIP Trunking Operational

Customer Administration Portal Operational

Inbound Calling Operational

Outbound Calling Operational

Toll-Free Calling Operational

International Calling Operational

911 Emergency Services Operational

Network Trunking Operational

Data Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Unresolved incident: Inteliquent Service Impact Notification // Parent Case #01459137 // Inbound SMS.

Apr 2, 2025

Sinch Maintenance ID# 2842 04/01/2025 - Service Affecting

Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:30 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 04/01/2025 21:30 Hrs Central
End Time/Date: 04/02/2025 01:00 Hrs Central
Backup Date: 04/02/2025 21:30 Hrs Central

Maintenance ID: 2842

Description: Sinch engineers will be updating Broadworks server certs for legacy ANPI and legacy Voyant customers.

Impact: General call processing should not be impacted, however, there is possibility that during certain server handoff operations a call leg on conference may be impacted, or users may see call transfer issues. Apps like OfficeXtend, Webex, and Ncommand will be logged out, and users will need to log back in. This will also apply for Clients like Receptionist Console and CallCenter.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 25, 17:10 CDT

Apr 1, 2025

Inteliquent Partner Portal Degraded Performance // Parent Case #01453494

Resolved - This incident has been resolved.
Apr 1, 16:10 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 10:17 CDT

Investigating - Dear Valued Customer,

We are currently investigating an issue that may be impacting access to the Partner Portal (Atlas) and it's features. Our engineering teams are engaged and actively working with the necessary teams to resolve the issue as quickly as possible.

We will provide updates here as more information becomes available.

If you need assistance or would like to open a support case, please contact us at +1-866-629-8200 or email us at support@inteliquent.com and reference case number 01453494.

Please note: this email address is not monitored. For support, use the contact methods listed above.

Thank you for your patience,
The Inteliquent Team
Apr 1, 10:09 CDT

Sinch Maintenance ID# 2841 03/31/2025 - Service Affecting - Moved to backup date

Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 22:00 CDT

Scheduled - Maintenance ID: 2841 - Moved to backup date

Description: Sinch engineers will be updating tagsets to Polycom Edge model phones for legacy Voyant and legacy Voyant customers. This is needed to enable the Enterprise Directory in these devices.

Impact: Once the update is pushed to the Polycom Edge model phones, they will wait until active calls are finished, and then reboot. New calls will not process on the phone until the phone finishes rebooting, approximately 2-5 minutes. This maintenance is only for Polycom Edge model phones.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 28, 10:14 CDT

Mar 31, 2025

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Sinch Maintenance ID# 2841 03/27/2025 - Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 28, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 CDT

Scheduled - Sinch Service Affecting Notification

Start Time/Date: 03/27/2025 22:00 Hrs Central
End Time/Date: 03/28/2025 00:00 Hrs Central
Backup Date: 03/31/2025 22:00 Hrs Central

Maintenance ID: 2841

Description: Sinch engineers will be updating tagsets to Polycom Edge model phones for legacy Voyant and legacy Voyant customers. This is needed to enable the Enterprise Directory in these devices.

Impact: Once the update is pushed to the Polycom Edge model phones, they will wait until active calls are finished, and then reboot. New calls will not process on the phone until the phone finishes rebooting, approximately 2-5 minutes. This maintenance is only for Polycom Edge model phones.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 24, 12:32 CDT

Mar 27, 2025

Sinch Maintenance ID# 2843 03/27/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 27, 07:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 CDT

Scheduled - Sinch Service Affecting Notification (Low probability)

Start Time/Date: 03/27.2025 07:00 Hrs Central
End Time/Date: 03/27/2025 07:15 Hrs Central
Backup Date: 03/28/2025 07:00 Hrs Central

Maintenance ID: 2483

Description: Sinch engineers will be rotating new message servers into the Broadworks production pool for Atlas and legacy ANPI customers. (This was performed for legacy Voyant last week) These servers handle call recording media, announcements like voicemail greetings, voicemails, comfort messages while in call center queue, or entrance messages on conference lines.

Impact: There is no expectation of customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 25, 16:45 CDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Sinch Maintenance ID# 2844 03/24/2025 -(Low Probability) Emergency Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 25, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CDT

Scheduled - Sinch Emergency Service Affecting Notification

Start Time/Date: 03/24/2025 22:00 Hrs Central
End Time/Date: 03/25/2025 04:00 Hrs Central
Backup Date: 03/25/2025 22:00 Hrs Central

Maintenance ID: Maint-002844

Description: Sinch engineers will be working on the Dallas SBC configuration to adjust settings to more closely match Plymouth SBC.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 24, 11:44 CDT

Mar 24, 2025

Inteliquent Customer Portal Access Degradation // Parent Case #01453494

Resolved - This incident has been resolved.
Mar 24, 13:48 CDT

Update - The issue impacting access to the Customer Portal has been addressed, and services are currently accessible. We are now monitoring the situation closely to ensure continued stability.

If you continue to experience any issues, please reach out to our support team at +1-866-629-8200 or support@inteliquent.com and reference case number 01453494.

Thank you for your patience and understanding.
The Inteliquent Team
Mar 21, 15:53 CDT

Investigating - Dear Valued Customer,

We are currently investigating an issue that may be impacting access to the Customer Portal. Our engineering teams are engaged and actively working with the necessary teams to resolve the issue as quickly as possible.

We will provide updates here as more information becomes available.

If you need assistance or would like to open a support case, please contact us at +1-866-629-8200 or email us at support@inteliquent.com and reference case number 01453494.

Please note: this email address is not monitored. For support, use the contact methods listed above.

Thank you for your patience,
The Inteliquent Team
Mar 21, 10:02 CDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Mar 20, 2025

Sinch Maintenance ID# 2834 03/20/2025 -(Low Probability) Service Affecting

Completed - The scheduled maintenance has been completed.
Mar 20, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 CDT

Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 03/20/2025 07:00 Hrs Central
End Time/Date: 03/20/2025 08:00 Hrs Central
Backup Time/Date: 03/21/2025 07:00 Hrs Central

Maintenance ID:2834

Description: Sinch engineers will be rotating into service new media servers and retiring the old ones. These upgrades will be transparent to the user base: all voicemails, recordings, and announcements will be synchronized from the existing servers.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Mar 11, 16:51 CDT