All Systems Operational

UCaaS — Customer Administration Portal & Atlas ? Operational
Atlas Partner Portal ? Operational
Customer Administration Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Hosted Fax ? Operational
nCommand ? Operational
nCommand Plus ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Webex Calling Application Operational
UCaaS — BroadSoft Portal ? Operational
Voyant Voice Management Portal ? Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
Inteliquent Fax ? Operational
Voyant Connect ? Operational
OfficeXtend ? Operational
Cisco Webex Operational
Cloud Connected PSTN for Webex Calling ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
911 Emergency Services Operational
International Calling Operational
MS Teams - Direct Routing ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Ribbon Connect Operational
MS Teams - Operator Connect ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Operator Connect Operational
Enterprise SIP Trunking ? Operational
Customer Administration Portal Operational
Inbound Calling Operational
Outbound Calling Operational
Toll-Free Calling Operational
International Calling Operational
911 Emergency Services Operational
Network Trunking Operational
Data Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Sinch Maintenance ID# 2951 10/28/2025 -(Low Probability) Service Affecting Oct 28, 2025 21:00 - Oct 29, 2025 04:00 CDT

Update - Sinch Service Affecting Notification (Low Probability) --Date change

Start Time/Date: 10/28/2025 21:00 Hrs Central
End Time/Date: 10/29/2025 04:00 Hrs Central
Backup Date: 11/04/2025 21:00 Hrs Central

Maintenance ID: 2951

Description: Sinch engineers will be working on the legacy ANPI Broadworks AS cluster in the Dallas office. This will require a switch of the active server. ====The date has changed to 10/28/2025.====

Impact: There is a low chance that a small portion of active calls will experience issues or drop during the switch.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
UCaaS — Customer Administration Portal & Atlas - Customer Administration Portal
UCaaS — Customer Administration Portal & Atlas - Inbound Calling
UCaaS — Customer Administration Portal & Atlas - Outbound Calling
UCaaS — Customer Administration Portal & Atlas - Toll-Free Calling
UCaaS — Customer Administration Portal & Atlas - International Calling
UCaaS — Customer Administration Portal & Atlas - 911 Emergency Services
UCaaS — Customer Administration Portal & Atlas - Hosted Fax
UCaaS — Customer Administration Portal & Atlas - nCommand
UCaaS — Customer Administration Portal & Atlas - nCommand Plus
UCaaS — Customer Administration Portal & Atlas - Voyant Connect
UCaaS — Customer Administration Portal & Atlas - OfficeXtend
UCaaS — Customer Administration Portal & Atlas - Webex Calling Application
Oct 14, 2025 - 12:38 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/14/2025 21:00 Hrs Central
End Time/Date: 10/15/2025 04:00 Hrs Central
Backup Date: 10/21/2025 21:00 Hrs Central

Maintenance ID: 2951

Description: Sinch engineers will be working on the legacy ANPI Broadworks AS cluster in the Dallas office. This will require a switch of the active server.

Impact: There is a low chance that a small portion of active calls will experience issues or drop during the switch.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 03, 2025 - 17:28 CDT

Sinch Maintenance ID# 2900 RESCHED/2026 - (Low Probability) Service Affecting Dec 31, 2026 20:00-21:00 CST

Update - This activity (maint-002900) for 9/16 has been cancelled, and will be scheduled for a later date.
Sep 15, 2025 - 10:14 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 09/16/2025 20:00 Hrs Central
End Time/Date: 09/16/2025 21:00 Hrs Central
Backup Date: 09/17/2025 20:00 Hrs Central

Maintenance ID: 2900

Description: Sinch will remove a legacy database server from the voice platform.

Impact: No customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Jul 29, 2025 - 14:24 CDT
Oct 17, 2025
Sinch Maintenance ID#2983 10/16/2025 - Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 CDT
Update - Sinch Service Affecting Notification (Update for new start time/date)

Start Time/Date: 10/16/2025 23:00 Hrs Central
End Time/Date: 10/17/2025 06:00 Hrs Central

Maintenance ID: 2983

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 8, 10:04 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/14/2025 23:00 Hrs Central
End Time/Date: 10/15/2025 05:30 Hrs Central

Maintenance ID: 2983

Description: Sinch will perform maintenance on Atlas/CAP servers to apply new feature releases.

Impact: Customers could expect the portal(s) to be briefly unavailable during the beginning of the maintenance.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 7, 11:19 CDT
Oct 16, 2025
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Sinch Maintenance ID# 2977 10/08/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 9, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probility)

Start Time/Date: 10/08/2025 21:00 Hrs Central
End Time/Date: 10/09/2025 04:00 Hrs Central
Backup Date: 10/09/2025 21:00 Hrs Central

Maintenance ID: 2977

Description: Sinch engineers will be switching the active server on the ANPI Enterprise Appservers. There is a low likelihood that a very small amount of active calls will not migrate, and may experience drops, or hold and or transfer issues.

Impact: The ANPI server operation has a low likelihood of a very small amount of active ANPI calls having hold and or transfer issues or being dropped.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Sep 30, 12:26 CDT
Oct 8, 2025
Sinch Maintenance ID# 2981 10/08/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 10/08/2025 08:00 Hrs Central
End Time/Date: 10/08/2025 09:00 Hrs Central

Maintenance ID: 2981

Description: Sinch engineers will be retiring some legacy Voyant Active Directory servers.

Impact: No expectec customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 3, 17:19 CDT
Oct 7, 2025
Sinch Maintenance ID# 2984 10/07/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 7, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 10/07/2025 22:00 Hrs Central
End Time/Date: 10/07/2025 23:00 Hrs Central
Backup Date: 10/08/2025 22:00 Hrs Central

Maintenance ID: 2984

Description: Sinch engineers will be updating certs on legacy Voyant Broadworks ADP servers. These servers are in a redundant and geo-diverse cluster. These are the machines that make up the pool bwdms.bwvoip.net for device management.

Impact: No customer impact expected. Devices will automatically pick a different machine if one is not responding.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 7, 11:05 CDT
Oct 6, 2025
Sinch Maintenance ID# 2982 10/06/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 6, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:00 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/06/2025 21:00 Hrs Central
End Time/Date: 10/06/2025 23:00 Hrs Central
Backup Date: 10:07/2025 21:00 Hrs Central

Maintenance ID: 2982

Description: Sinch engineers will be changing logging functions on dllstx37-access-sbc3.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 6, 12:35 CDT
Sinch Maintenance ID# 2980 10/5/2025 -(Low Probability) Service Affecting
Completed - The scheduled maintenance has been completed.
Oct 6, 05:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 23:30 CDT
Scheduled - Sinch Service Affecting Notification

Start Time/Date: 10/05/2025 23:30 Hrs Central
End Time/Date: 10/06/2025 05:30 Hrs Central

Maintenance ID: 2980

Description: Sinch engineers will be pushing out an update to the Atlas portal.

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Oct 3, 17:14 CDT
Oct 5, 2025
Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

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