In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 21:00 CDT
Jun 10, 2025 - 21:00 CDT
Update - Sinch Service Affecting Notification (Low Probability) Date Change
Start Time/Date: 06/10/2025 21:00 Hrs Central
End Time/Date: 06/11/2025 04:00 Hrs Central
Backup Date: 06/11/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary. This notice is being sent as the maintenance Date was moved to 6/10.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Start Time/Date: 06/10/2025 21:00 Hrs Central
End Time/Date: 06/11/2025 04:00 Hrs Central
Backup Date: 06/11/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary. This notice is being sent as the maintenance Date was moved to 6/10.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Update - Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 06/03/2025 21:00 Hrs Central
End Time/Date: 06/04/2025 04:00 Hrs Central
Backup Date: 06/04/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary. This notice is being sent as the maintenance Date was moved to 6/3.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Start Time/Date: 06/03/2025 21:00 Hrs Central
End Time/Date: 06/04/2025 04:00 Hrs Central
Backup Date: 06/04/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary. This notice is being sent as the maintenance Date was moved to 6/3.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Update - This maint is being moved to 6/3, new notice will be sent
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Scheduled - Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 05/20/2025 21:00 Hrs Central
End Time/Date: 05/21/2025 04:00 Hrs Central
Backup Date: 06/04/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
Start Time/Date: 05/20/2025 21:00 Hrs Central
End Time/Date: 05/21/2025 04:00 Hrs Central
Backup Date: 06/04/2025 21:00 Hrs Central
Maintenance ID: 2866
Description: Sinch engineers will upgrade our Secondary Voyant AppServer - bwas1 to ply-voy-as1. After testing it will be set back to Primary.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Jun 10, 2025 21:00 - Jun 11, 2025 04:00 CDT
UCaaS — Customer Administration Portal & Atlas
?
Operational
Atlas Partner Portal
?
Operational
Customer Administration Portal
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Hosted Fax
?
Operational
nCommand
?
Operational
nCommand Plus
?
Operational
Voyant Connect
?
Operational
OfficeXtend
?
Operational
Webex Calling Application
Operational
UCaaS — BroadSoft Portal
?
Under Maintenance
Voyant Voice Management Portal
?
Under Maintenance
Inbound Calling
Under Maintenance
Outbound Calling
Under Maintenance
Toll-Free Calling
Under Maintenance
911 Emergency Services
Under Maintenance
International Calling
Under Maintenance
Inteliquent Fax
?
Under Maintenance
Voyant Connect
?
Under Maintenance
OfficeXtend
?
Under Maintenance
Cisco Webex
Under Maintenance
Cloud Connected PSTN for Webex Calling
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
911 Emergency Services
Operational
International Calling
Operational
MS Teams - Direct Routing
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Ribbon Connect
Operational
MS Teams - Operator Connect
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Operator Connect
Operational
Enterprise SIP Trunking
?
Operational
Customer Administration Portal
Operational
Inbound Calling
Operational
Outbound Calling
Operational
Toll-Free Calling
Operational
International Calling
Operational
911 Emergency Services
Operational
Network Trunking
Operational
Data Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sinch Maintenance ID# 2883 06/11/2025 -(Low Probability) Service Affecting Jun 11, 2025 22:00 - Jun 12, 2025 04:00 CDT
Sinch Service Affecting Notification
Start Time/Date: 06/11/2025 22:00 Hrs Central
End Time/Date: 06/12/2025 04:00 Hrs Central
Backup Date: 06/13/2025 22:00 Hrs Central
Maintenance ID: 2883
Description: Sinch engineers will be upgrading firmware on the Dallas SBC cluster. This will be performed on the standby server, and after passing diagnostics then switched to active. Then the new standby will be upgraded. This cluster is also geodiverse, and Plymouth will be worked on a different date, with a separate maint notice.
Impact: there is no expected customer impact. It is unlikely, but possible a very small amount of calls will get hung on the active SBC during switchover and will be dropped.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on May 28, 2025 - 17:07 CDT
Start Time/Date: 06/11/2025 22:00 Hrs Central
End Time/Date: 06/12/2025 04:00 Hrs Central
Backup Date: 06/13/2025 22:00 Hrs Central
Maintenance ID: 2883
Description: Sinch engineers will be upgrading firmware on the Dallas SBC cluster. This will be performed on the standby server, and after passing diagnostics then switched to active. Then the new standby will be upgraded. This cluster is also geodiverse, and Plymouth will be worked on a different date, with a separate maint notice.
Impact: there is no expected customer impact. It is unlikely, but possible a very small amount of calls will get hung on the active SBC during switchover and will be dropped.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on May 28, 2025 - 17:07 CDT
Sinch Maintenance ID# 2889 06/15/2025 Jun 15, 2025 20:30-22:00 CDT
Description: As previously mentioned, the legacy DBS Call Center reports is being phased out. The "Akixi Reporting" link will remain and will be the only option for all Call Center Reports. We will be rolling out a new Custom Call Center that will no longer have the legacy "Reporting" link.
Impact: No Expected Customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 10, 2025 - 12:23 CDT
Impact: No Expected Customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 10, 2025 - 12:23 CDT
Sinch Maintenance ID# 2888 06/17/2025 -(Low Probability) Service Affecting Jun 17, 2025 21:00-22:00 CDT
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 06/17/2025 21:00 Hrs Central
End Time/Date: 06/17/2025 22:00 Hrs Central
Backup Date: 06/18/2025 21:00 Hrs Central
Maintenance ID: 2888
Description: Sinch engineers will be implementing a fix on our media servers to allow for persistent RTP.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 10, 2025 - 14:50 CDT
Start Time/Date: 06/17/2025 21:00 Hrs Central
End Time/Date: 06/17/2025 22:00 Hrs Central
Backup Date: 06/18/2025 21:00 Hrs Central
Maintenance ID: 2888
Description: Sinch engineers will be implementing a fix on our media servers to allow for persistent RTP.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on Jun 10, 2025 - 14:50 CDT
Sinch Maintenance ID# 2884 06/18/2025 -(Low Probability) Service Affecting Jun 18, 2025 22:00 - Jun 19, 2025 04:00 CDT
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 06/18/2025 22:00 Hrs Central
End Time/Date: 06/19/2025 04:00 Hrs Central
Backup Date: 06/19/2025 22:00 Hrs Central
Maintenance ID: 2884
Description: Sinch Engineers will be upgrading firmware on our Carrier SBCs, which are operating in High Availability configuration, as well as Geo-diverse.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on May 29, 2025 - 15:23 CDT
Start Time/Date: 06/18/2025 22:00 Hrs Central
End Time/Date: 06/19/2025 04:00 Hrs Central
Backup Date: 06/19/2025 22:00 Hrs Central
Maintenance ID: 2884
Description: Sinch Engineers will be upgrading firmware on our Carrier SBCs, which are operating in High Availability configuration, as well as Geo-diverse.
Impact: No expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted on May 29, 2025 - 15:23 CDT
Sinch Maintenance ID# 2874 07/08/2025 -(Low Probability) Service Affecting Jul 8, 2025 21:00 - Jul 9, 2025 04:00 CDT
Update -
Sinch Service Affecting Notification(Low Probability)
Start Time/Date: 07/08/2025 21:00 Hrs Central
End Time/Date: 07/09/2025 04:00 Hrs Central
Backup Date: 07/09/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server. This has been resched to 7/08/2025
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 27, 2025 - 14:02 CDT
Start Time/Date: 07/08/2025 21:00 Hrs Central
End Time/Date: 07/09/2025 04:00 Hrs Central
Backup Date: 07/09/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server. This has been resched to 7/08/2025
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 27, 2025 - 14:02 CDT
Scheduled -
Sinch Service Affecting Notification(Low Probability)
Start Time/Date: 06/30/2025 21:00 Hrs Central
End Time/Date: 07/01/2025 04:00 Hrs Central
Backup Date: 07/01/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 20, 2025 - 13:32 CDT
Start Time/Date: 06/30/2025 21:00 Hrs Central
End Time/Date: 07/01/2025 04:00 Hrs Central
Backup Date: 07/01/2025 21:00 Hrs Central
Maintenance ID: 2874
Description: Sinch engineers will be upgrading hardware on the ANPI Residential ApServer in Plymouth. This is a redundant server.
Impact: No customer impact is expected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
May 20, 2025 - 13:32 CDT