Sinch Maintenance ID# 2726 10/13/2024 - Service Affecting (Date Change)
Completed
The scheduled maintenance has been completed.
Posted Oct 13, 2024 - 06:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 12, 2024 - 18:00 CDT
Update
Sinch Service Affecting Notification (Date change)
Start Time/Date: 10/13/2024 18:00 Hrs Central
End Time/Date: 10/14/2024 06:00 Hrs Central
Backup Date: 10/19/2024 18:00 Hrs Central
Maintenance ID: 2726
Description: Sinch engineers will be conducting a critical firewall hardware update in the Plymouth Central Office.
Impact: During this update, the following services will experience disruptions:
Please note: Voice traffic and emergency services will NOT be affected.
Atlas Portal
UCaaS Customer Administration Portal
officeXtend/nCommand Plus Call Control tab
Outbound faxing services (inbound faxes will be queued)
Email notifications and delivery
Microsoft Operator Connect Portals
Cisco Cloud Connect for Webex Calling Portal
Enterprise SIP Trunking Portal
Microsoft Teams Direct Routing Portal
Cloud Business Fax Portal
Residential APIs
SMS services will be delayed
CMC Portal
Please note: Voice traffic and emergency services will NOT be affected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Oct 09, 2024 - 16:37 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 10/12/2024 18:00 Hrs Central
End Time/Date: 10/13/2024 06:00 Hrs Central
Backup Date: 10/13/2024 18:00 Hrs Central
Maintenance ID: 2726
Description: Sinch engineers will be conducting a critical firewall hardware update in the Plymouth Central Office.
Impact: During this update, the following services will experience disruptions:
Please note: Voice traffic and emergency services will NOT be affected.
Atlas Portal
UCaaS Customer Administration Portal
officeXtend/nCommand Plus Call Control tab
Outbound faxing services (inbound faxes will be queued)
Email notifications and delivery
Microsoft Operator Connect Portals
Cisco Cloud Connect for Webex Calling Portal
Enterprise SIP Trunking Portal
Microsoft Teams Direct Routing Portal
Cloud Business Fax Portal
Residential APIs
SMS services will be delayed
CMC Portal
Please note: Voice traffic and emergency services will NOT be affected.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Sep 19, 2024 - 10:21 CDT
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend), Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling), MS Teams - Operator Connect (Customer Administration Portal), MS Teams - Direct Routing (Customer Administration Portal), and Enterprise SIP Trunking (Customer Administration Portal).