Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 04, 2025 - 20:00 CST
Scheduled
Sinch Emergency Service Affecting Notification
Start Time/Date: 01/04/2025 20:00 Hrs Central End Time/Date: 01/04/2025 22:00 Hrs Central
Maintenance ID: 2778
Description: Starting at 8:00 PM Central time on 1/4/2025, our engineers will be diagnosing an issue on our Client ADP Servers. During the window, soft clients and desk phones will not have API access to lookup directories, change settings, etc. This includes call center applications as well.
Placing and receiving telephone calls should not be affected during the window.
Impact: Placing and receiving telephone calls should not be affected during the window. Soft clients and desk phones will not have API access to lookup directories, change settings, etc. This includes call center applications as well.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Jan 03, 2025 - 11:22 CST
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, nCommand, nCommand Plus, Voyant Connect, OfficeXtend), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Voyant Connect, OfficeXtend), Cloud Connected PSTN for Webex Calling (Customer Administration Portal), MS Teams - Operator Connect (Customer Administration Portal), MS Teams - Direct Routing (Customer Administration Portal), and Enterprise SIP Trunking (Customer Administration Portal).