Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 27, 2025 - 22:00 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 03/27/2025 22:00 Hrs Central End Time/Date: 03/28/2025 00:00 Hrs Central Backup Date: 03/31/2025 22:00 Hrs Central
Maintenance ID: 2841
Description: Sinch engineers will be updating tagsets to Polycom Edge model phones for legacy Voyant and legacy Voyant customers. This is needed to enable the Enterprise Directory in these devices.
Impact: Once the update is pushed to the Polycom Edge model phones, they will wait until active calls are finished, and then reboot. New calls will not process on the phone until the phone finishes rebooting, approximately 2-5 minutes. This maintenance is only for Polycom Edge model phones.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.