Sinch Maintenance ID# 2668b 7/10/2024 - Service Affecting
Completed
The scheduled maintenance has been completed.
Posted Jul 11, 2024 - 04:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 10, 2024 - 22:00 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 7/10/2024 22:00 Hrs Central
End Time/Date: 7/11/2024 04:00 Hrs Central
Backup Date: 7/11/2024 22:00 Hrs Central
Maintenance ID: 2668b
Description: Sinch voice engineers will be upgrading the Session Border Controller cluster dllstx37-access-sbc1 to new equipment. This maint is for the second half of the work done 6/25. Sinch will change DNS to push traffic to Plymouth servers prior to the work, and revert when complete. Sinch will also perform TLS cert updates, to replace those that are expiring.
Impact: If customers are using DNS, their PBX should move off of Dallas to Plymouth servers and back again. If customers are using Static IPs instead of DNS, then there will be an approximate 10 minute interruption while the upgrade takes place, unless they repoint to Plymouth prior to the maintenance.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Jul 08, 2024 - 10:44 CDT
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend), Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling), and Enterprise SIP Trunking (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Network Trunking).