This incident has been confirmed resolved. If you experience any further issue, please reach out to our technical support teams.
Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you, Inteliquent Network Operations Center
Posted Sep 18, 2023 - 20:51 CDT
Update
Dear valued customer, the transport provider has confirmed this issue was due to a 48ct fiber cut that was impacting the primary link. The transport provider mitigated the network outage by migrating to a redundant path. Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077. Please do not respond to this email address as it is not monitored. Thank you, Inteliquent Network Operations Center
Posted Sep 18, 2023 - 20:51 CDT
Monitoring
Dear valued customer,
Inteliquent Operations teams correlated network alarms and customer alerts to a common transport provider. The provider was engaged and correlated our report to a higher-level issue on their network. The provider is working on corrective actions and at this time we have observed alarms clear and services restore, but do not have a final hands-off confirmation from the provider.
Should you need to contact us or open a new case if your service remains impacted, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Posted Sep 18, 2023 - 15:51 CDT
Identified
Dear valued customer,
Inteliquent engineers have identified network alarms indicating a higher-level issue affecting data services in the Minnesota market and are working on resolving as quickly as possible. Further updates to follow.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference parent case 01250077.
Please do not respond to this email address as it is not monitored.
Thank you,
Inteliquent Network Operations Center
Posted Sep 18, 2023 - 15:19 CDT
This incident affected: Data Services and UCaaS — BroadSoft Portal (Voyant Connect).