Sinch Maintenance ID# 2788 01/20/2025 -(Low Probability) Service Affecting

Scheduled Maintenance Report for Inteliquent UCaaS

Completed

The scheduled maintenance has been completed.

Posted Jan 21, 2025 - 00:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 20, 2025 - 22:00 CST

Scheduled

Sinch Service Affecting Notification

Start Time/Date: 01/20/2025 22:00 Hrs Central
End Time/Date: 01/21/2025 00:00 Hrs Central
Backup Date: 01/22/2025 22:00 Hrs Central

Maintenance ID: 2788

Description: An update to the tagset for the listed models of Yealink phones on Voyant was made to correct their behavior in regards to how they query directory information. This maintenance will push that change to the below Yealink models.

Models Affected
Yealink-CP925
Yealink-CP960
Yealink-CP965
Yealink-T33G
Yealink-T43U
Yealink-T46U
Yealink-T53W
Yealink-T54W
Yealink-T57W

Impact: No expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted Jan 14, 2025 - 13:05 CST

This scheduled maintenance affected: UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend).