Completed
The scheduled maintenance has been completed.
Posted Jul 23, 2025 - 02:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 22, 2025 - 22:00 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 07/22/2025 22:00 Hrs Central
End Time/Date: 07/23/2025 02:00 Hrs Central
Maintenance ID: 2915
Description: Sinch engineers are scheduled to conduct network maintenance related to voice products and services. Customers could experience brief interruptions of service during this activity.
Impact: Customers may experience brief interruptions to CallCenter & Receptionist client as subscribers may be logged out and need to log back in, as well as softclients such as OfficeXtend, Webex, and Ncommand+. In addition, some Broadworks features including notifications, reports, voicemails forwarding to email etc.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Jul 16, 2025 - 12:04 CDT
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend, Cisco Webex), and Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling).