Sinch Maintenance ID# 2894 6/16/2025 - (Low Probability) Emergency Service Affecting

Scheduled Maintenance Report for Inteliquent UCaaS

Completed

The scheduled maintenance has been completed.
Posted Jun 17, 2025 - 06:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 16, 2025 - 22:00 CDT

Scheduled

Sinch Emergency Service Affecting Notification

Start Time/Date: 06/16/2025 22:00 Hrs Central
End Time/Date: 06/17/2025 06:00 Hrs Central
Backup Date: 06/17/2025 22:00 Hrs Central

Maintenance ID: 2894

Description: Sinch engineers will be performing emergency hardware maintenance on the standby Dallas SBC. After passing hardware diagnostics the SBC will be switched to active. The servers are protected by high availability Active-Standby architecture as well as geo-diverse server cluster redundancy.

Impact: There is no expected customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center
Posted Jun 13, 2025 - 11:28 CDT
This scheduled maintenance affected: UCaaS — BroadSoft Portal (Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend, Cisco Webex) and UCaaS — Customer Administration Portal & Atlas (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application).