Sinch Maintenance ID# 2861 04/23/2025 - Service Affecting

Scheduled Maintenance Report for Inteliquent UCaaS

Completed

The scheduled maintenance has been completed.

Posted Apr 24, 2025 - 00:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 23, 2025 - 22:00 CDT

Scheduled

Sinch Service Affecting Notification

Start Time/Date: 04/23/2025 22:00 Hrs Central
End Time/Date: 04/24/2025 00:00 Hrs Central
Backup Date: 04/24/2025 22:00 Hrs Central

Maintenance ID: 2681

Description: A firmware update will be pushed out to the legacy Voyant and ANPI multiport ATA devices listed below to improve performance:
GXW4216
GXW4224
GXW4248

Impact: Devices will be unavailable for calls (5-10min) while the device reboots. The devices will NOT reboot while there are active phone calls, the device will continue to wait until there are no active calls, and then reboot.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted Apr 21, 2025 - 17:19 CDT

This scheduled maintenance affected: UCaaS — BroadSoft Portal (Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax) and UCaaS — Customer Administration Portal & Atlas (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax).