Sinch Maintenance ID# 2696 08/06/2024 -(Low Probability) Service Affecting

Scheduled Maintenance Report for Inteliquent UCaaS

Completed

The scheduled maintenance has been completed.

Posted Aug 06, 2024 - 22:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 06, 2024 - 21:00 CDT

Scheduled

Sinch Service Affecting Notification (Low Probability)

Start Time/Date: 08/06/2024 21:00 Hrs Central
End Time/Date: 08/06/2024 22:00 Hrs Central
Backup Date: 08/13/2024 21:00 Hrs Central

Maintenance ID: 2696

Description: Sinch engineers will be replacing several servers in the clusters supporting legacy Voyant and ANPI call clients.

Impact: Server clusters are redundant and geo-diverse, no customer impact is expected.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted Aug 01, 2024 - 10:16 CDT

This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend), and Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling).