Completed
The scheduled maintenance has been completed.
Posted Apr 02, 2025 - 01:00 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 01, 2025 - 21:30 CDT
Scheduled
Sinch Service Affecting Notification
Start Time/Date: 04/01/2025 21:30 Hrs Central
End Time/Date: 04/02/2025 01:00 Hrs Central
Backup Date: 04/02/2025 21:30 Hrs Central
Maintenance ID: 2842
Description: Sinch engineers will be updating Broadworks server certs for legacy ANPI and legacy Voyant customers.
Impact: General call processing should not be impacted, however, there is possibility that during certain server handoff operations a call leg on conference may be impacted, or users may see call transfer issues. Apps like OfficeXtend, Webex, and Ncommand will be logged out, and users will need to log back in. This will also apply for Clients like Receptionist Console and CallCenter.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Mar 25, 2025 - 17:10 CDT
This scheduled maintenance affected: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend, Cisco Webex), and Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling).