In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 25, 2025 - 20:00 CDT
Update
Sinch Service Affecting Notification (Low Probability) -Schedule update
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/03/2025 22:00 Hrs Central
Maintenance ID: 2945-bw
Description: Sinch engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/03. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Aug 21, 2025 - 10:24 CDT
Scheduled
Sinch Service Affecting Notification (Low Probability)
Start Time/Date: 08/25/2025 20:00 Hrs Central
End Time/Date: 09/02/2025 22:00 Hrs Central
Maintenance ID: 2945-bw
Description: Sinch engineers will be taking servers out of the voice production cluster for firmware and security updates. This will happen in multiple stages over the period of 8/25 to 9/02. On 8/25 work will begin by removing a subset of servers from the production cluster between 20:00 Hrs and 22:00 Hrs Central. The cluster is overbuilt for this purpose, the remaining servers will handle production traffic and processes. Those offline servers will be updated and returned to production on the evening of 8/26, where the next subset of servers will then be removed from service.
The next subset of servers will be updated and restored to production the next evening, and so forth.
Impact: There is no expected customer impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Thank you,
Sinch Network Operations Center
Posted Aug 20, 2025 - 13:02 CDT
This scheduled maintenance affects: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Hosted Fax, nCommand, nCommand Plus, Voyant Connect, OfficeXtend, Webex Calling Application), UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling, Inteliquent Fax, Voyant Connect, OfficeXtend, Cisco Webex), Cloud Connected PSTN for Webex Calling (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, 911 Emergency Services, International Calling), MS Teams - Operator Connect (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Operator Connect), MS Teams - Direct Routing (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Ribbon Connect), and Enterprise SIP Trunking (Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Network Trunking).