Sinch Maintenance ID# 2889 06/15/2025

Scheduled for Jun 15, 20:30 - 22:00 CDT

Scheduled

Description: As previously mentioned, the legacy DBS Call Center reports is being phased out. The "Akixi Reporting" link will remain and will be the only option for all Call Center Reports. We will be rolling out a new Custom Call Center that will no longer have the legacy "Reporting" link.

Impact: No Expected Customer impact.

While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.

Should you need to contact us or open a new case, please call +1-866-629-8200 or email support@inteliquent.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.

Thank you,

Sinch Network Operations Center

Posted Jun 10, 2025 - 12:23 CDT

This scheduled maintenance affects: UCaaS — Customer Administration Portal & Atlas (Atlas Partner Portal, Customer Administration Portal, Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling) and UCaaS — BroadSoft Portal (Voyant Voice Management Portal, Inbound Calling, Outbound Calling, Toll-Free Calling).