Sinch Maintenance ID# 2325 05/24/2023 -(Low Probability) Service Affecting
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sinch Service Affecting Notification
Start Time/Date: 05/24/2023 16:00 Hrs Central
End Time/Date: 05/24/2023 16:30 Hrs Central
Maintenance ID: 2325
Description: New SMM rule being put in place on all 4 Operator Connect trunks to honor MS call masking issues. Rule will modify the PAI to a proper calling party number when History-Info header is not present.
Trunks being modified:
ATLNGAQSMI1_3905 IQ Signaling IP 184.108.40.206
LSANCARCMIC_3319 IQ Signaling IP 220.127.116.11
DNVTCOZIMIC_1140 IQ Signaling IP 18.104.22.168
NYCMNYBXMI2_3903 IQ Signaling IP 22.214.171.124
Impact: No expected impact.
While it is important to perform maintenance such as this to ensure the quality of our service, Sinch takes all necessary precautions to alleviate any inconvenience to our customers.
Should you need to contact us or open a new case, please call +1-866-629-8200 or email email@example.com and reference the maintenance ID. Please do not respond to this email address as it is not monitored.
Sinch Network Operations Center
This scheduled maintenance affected: MS Teams - Operator Connect (Inbound Calling, Outbound Calling, Toll-Free Calling, International Calling, 911 Emergency Services, Operator Connect).